Fragalot!

[reefwars]

Originally Posted by jjntm

+1... I have to say that if there was a bunch of negative reviews that were being deleted by mods, then who's fault is that? sponsor or not, I think that all reviews should remain!!! whether they are good bad or indifferent! If you would like to "stand up for members" then it would make sense to keep all reviews... this way members can make informed decisions. It just seems weird to me that Burc would basically tell some of you to go eat dirt while he was nothing but kind with me and gave me ZERO hassle with the VERY few mistakes with my order... I HAVE RECEIVED EVERYTHING ASKED FOR!!! and the couple mistakes became freebies...

If he rly does rip everyone off then how is he still in business and have so many of us that have been clearly willing to stand up and say we have been happy with him, for he went that extra mile for us! hell I have had other orders from supposed reputable online stores and even LFS's that I had doa's and unhealthy items received and got the oh well it is what it is and there is nothing we can do about it... hell I have had more issues with sponsors on here then I have had with this "non sponsor" (although the LFS one would be my own damn fault since I was new to the hobby and trusted the employee of the store that the corals and fish were healthy when in deed they were not.)

But I feel that Burc has been very professional and even gone that extra mile to make sure I am happy! so to me that speaks volumes about his character and I will continue to use him.

i dont know if i ordered a german sheppard and got a poodle id be upset bottom line , when its 10$ who really cares but when its hundreds the loss is harder to swallow especially considering certain things dont belong in certain tanks and some people go for a certain look and arnt happy with random substitutes.


my also recent order had substitutes i was not upset about them but substitutes none the less that i would never have bought in any lfs or locally because i already have them or they are ugly and not what i wanted:P

[Aquattro]

Burn him, he's a witch!!

[Cal_stir]

Originally Posted by Aquattro

Burn him, he's a witch!!

[Seth81]

Placed order 5 days ago, sent 3 emails...no responce. Can anyone PM me this guys phone number?

[jorjef]

From my experience he doesn't ship on the weekends or answer emails or texts, Everyone needs a couple days off...lol. I would expect it to ship today or tomorrow.

[Seth81]

Originally Posted by jorjef

From my experience he doesn't ship on the weekends or answer emails or texts, Everyone needs a couple days off...lol. I would expect it to ship today or tomorrow.

I understand that but I did email him last Wed.... Communication is very important in any buisness. Anyways I got a hold of him on the phone, he was amicable, and said my shipment would be sent out on Wed. Keeping fingers crossed!

[howdy20012002]

I am amazed at how many people acted surprised at the lack of communication and problems with this vendor.
it is very well documented what to expect.....It is sometimes more surprising if shipments with Burke do go well.
clearly, the spots that were shown a few years ago are still showing.....
as stated many, many, times - BUYER BEWARE with Fragalot.
apparently though, as long as you can accept total lack of communication, sometimes multiple changes to your order which you will figure out after the fact and don't forget the fact you will probably never get the shipment on the date expected, then yes...those $10 frags are worth it.

[reefwars]

Originally Posted by Seth81

I understand that but I did email him last Wed.... Communication is very important in any buisness. Anyways I got a hold of him on the phone, he was amicable, and said my shipment would be sent out on Wed. Keeping fingers crossed!

i bet the phone call would have gotten him or an emplyee right away, alot of people leave it up to emails when a phone call is much faster and has a better chance of getting the info needed......ah i remember the days of no emails.....you actually had to call to order things lol
gl friend

[Seth81]

For the sake of completness I'll give people this update about my order.

I ordered 21 different frags. Of those frags 4 where missing, I suspect at least 2 items were substituted, one for sure. Another item was suppose to have 10 - 12 polyps it had 4. One of the Acro's I bought was pretty damaged, but not from shipping.

I emailed once as soon as I opened the package, called 4 times during differnt times in the week days and left 2 messages.

I will try to get a hold of Burc again this week, other wise I'm calling Visa. Like I did get a few nice pieces, and some items I have never seen here in Calgary... but still dealing with Burc/Fragalot is painful.

Originally Posted by Seth81

I understand that but I did email him last Wed.... Communication is very important in any buisness. Anyways I got a hold of him on the phone, he was amicable, and said my shipment would be sent out on Wed. Keeping fingers crossed!

[reefwars]

i could be wrong though as ive never been there in person , maye it is just him