Fragalot!

[Aquattro]

Burn him, he's a witch!!

[Cal_stir]

Originally Posted by Aquattro

Burn him, he's a witch!!

[Seth81]

Placed order 5 days ago, sent 3 emails...no responce. Can anyone PM me this guys phone number?

[jorjef]

From my experience he doesn't ship on the weekends or answer emails or texts, Everyone needs a couple days off...lol. I would expect it to ship today or tomorrow.

[Seth81]

Originally Posted by jorjef

From my experience he doesn't ship on the weekends or answer emails or texts, Everyone needs a couple days off...lol. I would expect it to ship today or tomorrow.

I understand that but I did email him last Wed.... Communication is very important in any buisness. Anyways I got a hold of him on the phone, he was amicable, and said my shipment would be sent out on Wed. Keeping fingers crossed!

[howdy20012002]

I am amazed at how many people acted surprised at the lack of communication and problems with this vendor.
it is very well documented what to expect.....It is sometimes more surprising if shipments with Burke do go well.
clearly, the spots that were shown a few years ago are still showing.....
as stated many, many, times - BUYER BEWARE with Fragalot.
apparently though, as long as you can accept total lack of communication, sometimes multiple changes to your order which you will figure out after the fact and don't forget the fact you will probably never get the shipment on the date expected, then yes...those $10 frags are worth it.

[jorjef]

If people have the patience to build a rapport with him he is very easy to deal with...I pick up my shipments at Fedex so it doesn't really matter what day he ships..... One thing I don't have patience for is waiting all day(or taking a day off) for a courier to show up.

[reefwars]

Originally Posted by Seth81

I understand that but I did email him last Wed.... Communication is very important in any buisness. Anyways I got a hold of him on the phone, he was amicable, and said my shipment would be sent out on Wed. Keeping fingers crossed!

i bet the phone call would have gotten him or an emplyee right away, alot of people leave it up to emails when a phone call is much faster and has a better chance of getting the info needed......ah i remember the days of no emails.....you actually had to call to order things lol
gl friend

[reefermadness]

Originally Posted by reefwars

i bet the phone call would have gotten him or an emplyee right away, alot of people leave it up to emails when a phone call is much faster and has a better chance of getting the info needed......ah i remember the days of no emails.....you actually had to call to order things lol
gl friend

fragalot is really just one guy...not a lfs with employees.

[Seth81]

For the sake of completness I'll give people this update about my order.

I ordered 21 different frags. Of those frags 4 where missing, I suspect at least 2 items were substituted, one for sure. Another item was suppose to have 10 - 12 polyps it had 4. One of the Acro's I bought was pretty damaged, but not from shipping.

I emailed once as soon as I opened the package, called 4 times during differnt times in the week days and left 2 messages.

I will try to get a hold of Burc again this week, other wise I'm calling Visa. Like I did get a few nice pieces, and some items I have never seen here in Calgary... but still dealing with Burc/Fragalot is painful.

Originally Posted by Seth81

I understand that but I did email him last Wed.... Communication is very important in any buisness. Anyways I got a hold of him on the phone, he was amicable, and said my shipment would be sent out on Wed. Keeping fingers crossed!