Fragalot!

[tim the toolman]

Originally Posted by jjntm

.. has anyone had bad experiences lately? if so was it that corals were browned? missing? what was it? did burc replace the items or offer a credit? did he respond with in 24 hrs? (he responded within an hr for me... but most online businesses offer responses within 24 hrs...)

mine was 2 weeks ago at the most. Single person order of about 500$ and special requested a Saturday delivery. This was a Tuesday. On Friday I heard back from him saying all was well but Saturday wasn't going to happen. No biggie I said. Oh and by the way of the 60 snails you ordered I can only send 20. Also no big deal. Shipment arrived on wednesday (8 days total) several Doas and they were the most expensive pieces. Also there was about 20% substitution which I wasnot informed about. More dead the next day. 16 of 60 snails, no shrimp which was ordered. All this and then i had to ask for a refund of course. So only a fraction of the $ was returned. Another email which was not quite as friendly and the rest of the money was then refunded. No offer to re ship or replace. Not the end of the world all in all but just not the greatest in experiences.

[jjntm]

Originally Posted by tim the toolman

mine was 2 weeks ago at the most. Single person order of about 500$ and special requested a Saturday delivery. This was a Tuesday. On Friday I heard back from him saying all was well but Saturday wasn't going to happen. No biggie I said. Oh and by the way of the 60 snails you ordered I can only send 20. Also no big deal. Shipment arrived on wednesday (8 days total) several Doas and they were the most expensive pieces. Also there was about 20% substitution which I wasnot informed about. More dead the next day. 16 of 60 snails, no shrimp which was ordered. All this and then i had to ask for a refund of course. So only a fraction of the $ was returned. Another email which was not quite as friendly and the rest of the money was then refunded. No offer to re ship or replace. Not the end of the world all in all but just not the greatest in experiences.

k, so here we go a recent one... now... I understand it would be frustrating to be in your situation... and am sry to hear that u didn't receive all the items u were looking for... when you notified burc, did you take and send pics for proof that items were doa/missing? did he respond in a timely manner? the not so nice email was it from him to you or u to him? did he refund you the money for items not received/doa's?

What do you think he could have done differently to make your experience better and make you happy? these are the kind of posts consumers and businesses can both learn from...

[Borderjumper]

Originally Posted by jjntm

k, so here we go a recent one... now... I understand it would be frustrating to be in your situation... and am sry to hear that u didn't receive all the items u were looking for... when you notified burc, did you take and send pics for proof that items were doa/missing? did he respond in a timely manner? the not so nice email was it from him to you or u to him? did he refund you the money for items not received/doa's?

What do you think he could have done differently to make your experience better and make you happy? these are the kind of posts consumers and businesses can both learn from...

Good Gosh.. Shouldn't Burc be asking these questions? Speaking of Burc.. I'm sure he's lurking reading all these posts.. If he can't come out of hiding and speak for him self.. Why are you bothering?

[reefwars]

Originally Posted by jjntm

+1... I have to say that if there was a bunch of negative reviews that were being deleted by mods, then who's fault is that? sponsor or not, I think that all reviews should remain!!! whether they are good bad or indifferent! If you would like to "stand up for members" then it would make sense to keep all reviews... this way members can make informed decisions. It just seems weird to me that Burc would basically tell some of you to go eat dirt while he was nothing but kind with me and gave me ZERO hassle with the VERY few mistakes with my order... I HAVE RECEIVED EVERYTHING ASKED FOR!!! and the couple mistakes became freebies...

If he rly does rip everyone off then how is he still in business and have so many of us that have been clearly willing to stand up and say we have been happy with him, for he went that extra mile for us! hell I have had other orders from supposed reputable online stores and even LFS's that I had doa's and unhealthy items received and got the oh well it is what it is and there is nothing we can do about it... hell I have had more issues with sponsors on here then I have had with this "non sponsor" (although the LFS one would be my own damn fault since I was new to the hobby and trusted the employee of the store that the corals and fish were healthy when in deed they were not.)

But I feel that Burc has been very professional and even gone that extra mile to make sure I am happy! so to me that speaks volumes about his character and I will continue to use him.

i dont know if i ordered a german sheppard and got a poodle id be upset bottom line , when its 10$ who really cares but when its hundreds the loss is harder to swallow especially considering certain things dont belong in certain tanks and some people go for a certain look and arnt happy with random substitutes.


my also recent order had substitutes i was not upset about them but substitutes none the less that i would never have bought in any lfs or locally because i already have them or they are ugly and not what i wanted:P

[Aquattro]

Burn him, he's a witch!!

[Cal_stir]

Originally Posted by Aquattro

Burn him, he's a witch!!

[Seth81]

Placed order 5 days ago, sent 3 emails...no responce. Can anyone PM me this guys phone number?

[jorjef]

From my experience he doesn't ship on the weekends or answer emails or texts, Everyone needs a couple days off...lol. I would expect it to ship today or tomorrow.

[tim the toolman]

Originally Posted by jjntm

k, so here we go a recent one... now... I understand it would be frustrating to be in your situation... and am sry to hear that u didn't receive all the items u were looking for... when you notified burc, did you take and send pics for proof that items were doa/missing? did he respond in a timely manner? the not so nice email was it from him to you or u to him? did he refund you the money for items not received/doa's?

What do you think he could have done differently to make your experience better and make you happy? these are the kind of posts consumers and businesses can both learn from...

Again I'm not trying to flog a dead horse here. If a few dollars is gonna kill ya your probably in the wrong hobby. But like someone else said it's the principle of the thing you pay for what you pay for and that's what you should get. My $ was refunded after a couple of emails. The not so nice email was from me and I wasn't mean or aggressive just basically let him know that by not holding up his end of the bargain he has lived up to his reputation. I will stay local from now on because then you see what you get and get what u paid for.
This whole fragalot thing seems like a dog chasing his tail. It's not really getting us anywhere lol.
And yes Brad he may be a witch