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#1
01-25-2010, 03:43 AM
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Robbert ended up calling me tonight actually to make sure I was still happy with the skimmer. Basically the new impellers are costing them a lot to buy and he is willing to sell to us at cost if your skimmer is still under warranty. Otherwise they are $37 each. Personally I don't mind paying the $12 but for sure some people will and that's fair. I bet Robbert will take care of you. Best customer service of any company in this hobby I have ever dealt with.
The website is very much under construction still and was just put up so something was there. Its not at all what the final product will be. 
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#3
01-25-2010, 04:49 AM
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Quote:
I probably should ask for a free one but I do understand his position and I know from talking to him a few times now on the phone that he is a great guy and wouldn't charge for the new impellers if there wasn't a big cost to him. We talked a lot about the skimmers and boy does he know his stuff. He is a physicist and that is obvious. He is the brains behind all the great Euro Reef skimmers. He said the company was split by himself and his son. He will do the nano skimmers and his son will do all the big skimmers. So I think his sons new company is going to be pretty good! As well as his of course. I still think this little skimmer rocks other than the impeller issue. He found that the high PH of saltwater caused the alloy to break down. The new impeller is a different material and will not break down. He liked the alloy better though and it is cheaper than this new material so they are working on a coating to put on the alloy so they can continue using it. The new impellers will only be temporary but he assured me its just as good...just too expensive long term to put in all the skimmers. He also had some great stories about his new puppy and the rain in California and how drivers can't deal with it 
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#4
01-25-2010, 05:19 AM
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awsome sounds like a good dood. i cheacked out the nanoreefsystems webpage to. i really like that new bottem plate with the flow adjuster.
maybe me and you can save on shipping if he sends both at the same time? haha id liek to see a caly person drive around vancouver on a day like today 
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#7
03-30-2010, 12:26 PM
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nano@euro-reef.com
__________________
CadLights 39G Signature Series Started April, 2008
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#8
04-02-2010, 06:08 PM
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Quote:
__________________
CadLights 39G Signature Series Started April, 2008
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#9
04-10-2010, 08:31 AM
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My impeller is holding up ok for now (fingers crossed) but if you've yet to get a new one let me know, I'll get one too & we could maybe split the shipping. One thing about this skimmer is that I'm having to clean the sponge out every 4-5 days or else the pump will either run intermittently & not skim at all or over flow the cup within seconds, depending on slight water level changes. A bit high maintenance but a pretty good skimmer when it's working right. .
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