Purchasing from Marine Depot U.S.

chris121277 · #1 01-10-2009, 01:08 AM

sorry that was marine depot

Johnny Reefer · #2 01-10-2009, 01:22 AM

Quote:

Originally Posted by chris121277

sorry that was marine depot

Phew! And I guess I should say sorry for talking about Aqua Cave so much in a thread about Marine Depot

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chris121277 · #3 01-10-2009, 02:10 AM

well, let me know how everything works with Aqua Cave......as I am interested in some equipment they have.

Johnny Reefer · #4 01-16-2009, 04:15 PM

Update on my Aqua Cave order:

They sent me a second email 3 days after I placed the order, which is fine since I placed the order last Friday. Second email came on the Monday. In other words, I got the second email the next business day.

The email stated that the shipping charge would be $17 USD (for a $43.90 USD order) via USPS, and asked me if I agreed to this.

I then got a third email, same day, which is a copy of the invoice. No taxes showed on the invoice. Just product cost and shipping. The email body also had text, part of which indicated that "Tracking information will be emailed to you as soon as it is available.". I have received no tracking information thus far.

I logged into my account on their website today to access the tracking feature. There was no tracking info regarding my order. Something else I noticed while logged in is my order has gone from $43.90 to $48.85. I'll have to ask them about that

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It's been only one week, but I do have concerns.

Cheers,

chris121277 · #5 01-16-2009, 10:06 PM

Thanks for the update.....keep me posted

mseepman · #6 01-16-2009, 10:51 PM

Hmm...that doesn't sound as good as my experience. Hopefully this turns out for you as I was planning to buy from them again but if my experience was a fluke I'll re-think it.

Johnny Reefer · #7 01-22-2009, 10:49 PM

Update on my AquaCave order....
I received it today.
I never did get a reply on my query about the $48.85 vs $43.90.
I went back on the site today and discovered the difference is $4.95 shipping. But I was charged the original quote of $17 for shipping.

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So, to summarize...
Product cost $43.90 + $17 shipping = $60.90USD.
I was charged $76.83CDN on my credit card. (Today's conversion rate puts $60.90USD at $77.01, so close enough).

COD charge by Canada Post was $2.66GST + $3.73PST + $5 handling fee = $11.39.
Total cost to me, for two items totally $43.90US, was $76.83 + $11.39 = $88.22CDN.

Postage on the package $2.14USD.

Having said all that, I'm a little perturbed about the $17USD shipping charge. What a cash grab that is.

On the other hand, I placed this order late Friday Jan 9th, so in reality AquaCave would not have seen my order until Monday Jan 12th. That means they got my order to me in 9 business days. They are in Illinois.
Seeing as I get Christmas cards from my brother, sent from New Jersey, in mid January, this is pretty good.

Overall, I'm quite satisfied. I wish I could say excellent, but that damn shipping charge prevents me from doing so.

Cheers,

awa1979 · #8 01-22-2009, 11:16 PM

Most companies charge enough to cover the postage the packaging and labor in their shipping, but sometimes shipping is a bit high.

chris121277 · #9 01-22-2009, 11:18 PM

So....what was it that you ordered?

And how much would it have cost if you ordered it from J+L?

mseepman · #10 01-23-2009, 01:39 AM

Quote:

Originally Posted by Johnny Reefer

Update on my AquaCave order....
I received it today.
I never did get a reply on my query about the $48.85 vs $43.90.
I went back on the site today and discovered the difference is $4.95 shipping. But I was charged the original quote of $17 for shipping.

.

So, to summarize...
Product cost $43.90 + $17 shipping = $60.90USD.
I was charged $76.83CDN on my credit card. (Today's conversion rate puts $60.90USD at $77.01, so close enough).

COD charge by Canada Post was $2.66GST + $3.73PST + $5 handling fee = $11.39.
Total cost to me, for two items totally $43.90US, was $76.83 + $11.39 = $88.22CDN.

Postage on the package $2.14USD.

Having said all that, I'm a little perturbed about the $17USD shipping charge. What a cash grab that is.

On the other hand, I placed this order late Friday Jan 9th, so in reality AquaCave would not have seen my order until Monday Jan 12th. That means they got my order to me in 9 business days. They are in Illinois.
Seeing as I get Christmas cards from my brother, sent from New Jersey, in mid January, this is pretty good.

Overall, I'm quite satisfied. I wish I could say excellent, but that damn shipping charge prevents me from doing so.

Cheers,

I would be contacting them on the double shipping cost...I think they made a mistake and would be open to correcting it. Just my 2 cents though.