Purchasing from Marine Depot U.S.

[chris121277]

I just bought a Sundial nova light from them....they charged me for fedex ($90) and sent it by mail....then when it crossed the border they chared me an additional $125 for shipping!!!! so in total...the light that they sold me for $260 cost me over $425. I think I would buy Canadian from now on (unless the dollar gets better)

Or if you had a US post box just across the line, you might be able to do better

[Johnny Reefer]

Originally Posted by chris121277

I just bought a Sundial nova light from them....

"Them" being Marine Depot or Aqua Cave?

I sure hope they don't charge me that kinda shipping for my two tiny little check valves .

FWIW, Aqua Cave sent me an email pretty much right away, after ordering. The email had all the usual happy stuff. "Thank you for shopping Aqua Cave . com", yada yada yada. But then it went on to say "Provided below are the details of your order", of which no details were "provided below". Their website has an order tracking feature, so we'll see.

Cheers,

[chris121277]

sorry that was marine depot

[Johnny Reefer]

Originally Posted by chris121277

sorry that was marine depot

Phew! And I guess I should say sorry for talking about Aqua Cave so much in a thread about Marine Depot .

[chris121277]

well, let me know how everything works with Aqua Cave......as I am interested in some equipment they have.

[Johnny Reefer]

Update on my Aqua Cave order:

They sent me a second email 3 days after I placed the order, which is fine since I placed the order last Friday. Second email came on the Monday. In other words, I got the second email the next business day.

The email stated that the shipping charge would be $17 USD (for a $43.90 USD order) via USPS, and asked me if I agreed to this.

I then got a third email, same day, which is a copy of the invoice. No taxes showed on the invoice. Just product cost and shipping. The email body also had text, part of which indicated that "Tracking information will be emailed to you as soon as it is available.". I have received no tracking information thus far.

I logged into my account on their website today to access the tracking feature. There was no tracking info regarding my order. Something else I noticed while logged in is my order has gone from $43.90 to $48.85. I'll have to ask them about that .

It's been only one week, but I do have concerns.

Cheers,

[chris121277]

Thanks for the update.....keep me posted

[mseepman]

Hmm...that doesn't sound as good as my experience. Hopefully this turns out for you as I was planning to buy from them again but if my experience was a fluke I'll re-think it.