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#1
07-27-2012, 07:38 AM
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I agree - and we don't want to make look anyone as a fool
but you understand that I have to mention my view we always listen to what our customers say and we try to improve the firmware permanently - that's why we have already firmware 5.14 ... (in average a monthly update) yes, we also learned our lesson, see my first post what we want to do in order to avoid this kind of desaster in the future 
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#2
07-27-2012, 07:49 AM
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in the end it is your company and you must to what best for your company and i saw what you wish to do for the OP. but the person he spoke to on thephone or email may have had no thoughts of such a thing. sometimes as owners (i have to do this in my business alot) is take a loss for the better good. go the extra mile.. fromm that you will get a better repore than you already have with your product
you seem like a decent guy by the apollogy. and i understand you are defending your brand/reputation. just think of how you yourself would feel.. frustrated..upset.. to the point of giving up.. just a small gesture towards rebuilding ...not saying replace his whole tank..would make your company a hero...im sure the OP will apprecaite the apology and i will leave it at that and let you two deal with ech other and work this out cheers jeff
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Desperately seeking serenity ... 180g custom build http://www.canreef.com/vbulletin/showthread.php?t=81400 50g custom daycare tank... http://www.canreef.com/vbulletin/showthread.php?t=65428 Last edited by lockrookie; 07-27-2012 at 07:59 AM.
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#3
07-27-2012, 08:03 AM
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As Jeff stated, hopefully you will help the OP some ...
 After all, he has been quite polite and lost a tank full of wonderful critters Last edited by gregzz4; 07-27-2012 at 08:05 AM.
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#4
07-27-2012, 08:18 AM
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yes, we will help him, I just need a message (maybe he needs a Mitras or something else)
Quote:
I assume the communication was with a retailer or a distributor
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#5
07-27-2012, 04:10 PM
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Quote:
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180 starfire front, LPS, millipora Doesn't matter how much you have been reading until you take the plunge. You don't know as much as you think.
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