Warning to Profilux Users

[sphelps]

Originally Posted by Snaz

The float sensor packaging includes a warning about expiration? Does any INCLUDED documentation mention the first sensor expiration? If not, then the manufacturer has no leg to stand on here.

Sorry for your losses.

No it does not although profilux support claims they have mentioned something regarding replacement of sensors somewhere on RC and they seem to feel that's adequate. I had the original sensor working for close to 5 years without issue and only recently replaced it as it was looking pretty worn. The new sensor failed within months and apparently according to profilux is a result from it expiring while it remained in original packaging for close to 2 years. This to me would suggest cheap components or poor quality control which goes against Profilux claims of high quality products. However as far as I'm concerned the main issue is the automatic reset, sensors can fail or get stuck so you can't rely on them, the back up alarm should deactivate the ATO and it should stay inactive until manually reset. This is how it's documented so I would have assumed the automatic reset was something Profilux was not aware of and perhaps just a firmware issue, however support staff seemed fully aware of it but don't agree there is an issue. Rather after some insulting "very obvious" conclusions (which they have now removed all trace of) they pointed blame toward user error and bragged about unparalleled support while offering warranty replacement of an obviously cheap sensor. Would have been nice if they recognized these two issues as something more serious and at least made some kind of attempt to let other users know.