|
|
|
|
|
#1
11-19-2015, 05:22 AM
|
|||||
|
|||||
Thanks for lending the pump to me, Anthony. Alas, I "fixed" the Jebao, don't know what exactly happened but when I took it out and readied the spare pump, this one started working, so...
Only a matter of time till it fails though, so I will be on the lookout eventually for a new return pump. Bonus, I found my long missing/assumed dead antenna goby in the return chamber and tossed it back into the DT!  
|
|
#2
11-19-2015, 06:29 PM
|
||||
|
||||
|
It may be a faulty (slightly shorted) power source. I think this was an issue I had with one of my DC pumps earlier. Try not to ever unplug or turn off the pump if possible (aside from uncontrollable power outages). I only had issues when I did this. I replaced the power source and it works fine now.
|
|
#3
11-20-2015, 02:32 PM
|
||||
|
||||
|
Ok I have to ask because I do not understand why you would expect a manufacturer to replace an item or why would any manufacturer replace anything plugged in that failed after a power bump, surge, brown out or failure? If you want to protect your stuff put a surge protector on your main power distribution panel. If your TV or Fridge had stopped were you expecting them to replace it or do anything for you?
|
|
#4
11-20-2015, 03:22 PM
|
|||||
|
|||||
|
Quote:
Fish Street emailed me back eventually and said they would send me a new pump but I have to pay for the shipping which is $65 USD... When a brand new one (with controller/power supply) costs less than twice that, I just left it alone.
|
|
#5
11-20-2015, 03:34 PM
|
||||
|
||||
|
Defective/damaged parts isn't and never will be an open invitation to replacing a piece of equipment that was damaged from something outside of normal use. A power outage/surge is not a manufacturers defect. If something other then shipping happens that damages it, you will not get anyone to cover it.....if it fails for no apparent reason then you will have a case as a warranty issue based on a defective part. Other than that....take care of your stuff. Like I said before, if you want to protect your household items....for about $150 you can get a surge protector. But to come online and bash a manufacturer or a store that wont honor an unrealistic request is ridiculous.
|
|
#6
11-20-2015, 04:28 PM
|
|||||
|
|||||
|
I will admit that your point is fair and I won't pursue this current pump issue further. But I just want to make a comparison in regards to product/customer service in general.
Case in point: Logitech. Over the years I have had many Logitech products, like gaming headsets, high quality headphones, mice, keyboards, harmony remotes, etc. Every single time there was a problem (and with electrical products, there's always bound to be failures), whether it was my own fault or the item's defectiveness, whether I just bought it or it's been years since I have owned it, Logitech has ALWAYS stepped up with amazing customer service. I was never charged a single cent for shipping replacement items to me or me shipping the defective item back to them for repairs. Several times they even sent me a brand new replacement without me sending back anything, and that's when it was long out of warranty (3+ years). Now that's the kind of customer service/faith in product that I can relate to, and that's why I will always support them. Maybe I've been spoilt by this and expect the same from other companies. 
|
|
#7
11-20-2015, 05:09 PM
|
|||||
|
|||||
|
Hmmm, I don't know that anyone was bashing products or stores. Maybe mild annoyance and general irritation
 Power is back on for me-everything seems fine but for 1 anemone, its now vanished into the rock work either to die or split, we shall see I guess.
|
Hybrid Mode
