problem with Tunze Osmolator

[tidal_waters]

For a tunze product, this is pretty unreliable. Woke up this morning to the sounds a pump running dry. This now the second time in 5 weeks i think.

Garbage

[reefwars]

Mines ran for years without issues , I find it a great product.

Bought another just recently and also is working fine

It's an electronic , at the end of the day anything can happen

[tidal_waters]

Yeah, I thought it was just the float at first, but that's apparently not the case. I just put my claim in with Xenia. Kinda p*ssed in my Cheerios kinda morning.

[reefwars]

Originally Posted by tidal_waters

Yeah, I thought it was just the float at first, but that's apparently not the case. I just put my claim in with Xenia. Kinda p*ssed in my Cheerios kinda morning.

sounds like my first dc pump lol

[mikellini]

The problem is with the osmolator nano (newer product) not the original osmolator. I had the same issues, gave up and ordered the old one

[tidal_waters]

So it's now been a week and I have not heard a peep back from Xenia. ATO has failed another two times this week.

Jeff, would I be able to go through you with my warranty?

[jlaquatics]

Hello tidal_waters,

Please contact me directly by emailing: sales@jlaquatics.com and I'll see what assistance I can provide to you.

Jeff