problem with Tunze Osmolator
 

Hi JL, I ordered a Tunze Osmolator 3 weeks ago, set it up but its not working as expected. The pump will start when powered on but will stop only after 2-3 seconds. Moving the float sensor up and down wont trigger the pump. Please advice. This is my first order with you.

Here is a video of the problem - https://www.youtube.com/watch?v=_u9gcvfYA-A

Yeah I've had the same problem. I took the sensor out and cleaned it up a bit, seems to be working fine at the moment. I'm hoping it doesn't fail again this weekend as I'll be gone till Monday

My JBJ has dead and I'm thinking to get Tunze Osmolator or Hydor Smart. This is very interesting topic for me.

Your best bet would be to contact JL directly through their website or phone them.

This happened with my nano as well. Had no issues with the regular Osmolator

I've read quite a few posts about problems with the nano version.

Yeah, my replacement had issues as well. The Tunze Rep said it "wasn't possible". My vendor (not J&L) was very good and gave me credit and free shipping, I went with the regular osmolator on the next order. No problems so far, although I'd probably do it differently next time and run float switches with my apex

autotopoff dot com. Simple yet sturdy. I,ve been using one for years with no problems.

I used one from them for 5 years. Float switch failed. Should probably replace in intervals

I contacted Tunze. The rep said that it is a pump problem and needs a replacement, but he cannot do anything about it because he is based in the US and suggested I contact JL instead. This is a heads up in case you are considering Tunze products and you are in Canada.

I'll contact JL and see how good the customer service at JL is.

I considered autotopoff before but decided against it because it has to be shipped from the US. Another source is some onlne store based in Montreal but there is a minimum order for free shipping. I ordered at JL because of the sale earlier this month and the free shipping.

At this point, my workaround is to put it on a timer. When it goes on, the pump will deliver 3 seconds of water when the float switch is on. At least the pump wont run if the float switch is off (below water level).