![]() |
problem with Tunze Osmolator
Hi JL, I ordered a Tunze Osmolator 3 weeks ago, set it up but its not working as expected. The pump will start when powered on but will stop only after 2-3 seconds. Moving the float sensor up and down wont trigger the pump. Please advice. This is my first order with you.
Here is a video of the problem - https://www.youtube.com/watch?v=_u9gcvfYA-A |
Yeah I've had the same problem. I took the sensor out and cleaned it up a bit, seems to be working fine at the moment. I'm hoping it doesn't fail again this weekend as I'll be gone till Monday
|
My JBJ has dead and I'm thinking to get Tunze Osmolator or Hydor Smart. This is very interesting topic for me.
|
Quote:
|
This happened with my nano as well. Had no issues with the regular Osmolator
|
Quote:
|
Yeah, my replacement had issues as well. The Tunze Rep said it "wasn't possible". My vendor (not J&L) was very good and gave me credit and free shipping, I went with the regular osmolator on the next order. No problems so far, although I'd probably do it differently next time and run float switches with my apex
|
autotopoff dot com. Simple yet sturdy. I,ve been using one for years with no problems.
|
Quote:
|
I contacted Tunze. The rep said that it is a pump problem and needs a replacement, but he cannot do anything about it because he is based in the US and suggested I contact JL instead. This is a heads up in case you are considering Tunze products and you are in Canada.
I'll contact JL and see how good the customer service at JL is. I considered autotopoff before but decided against it because it has to be shipped from the US. Another source is some onlne store based in Montreal but there is a minimum order for free shipping. I ordered at JL because of the sale earlier this month and the free shipping. At this point, my workaround is to put it on a timer. When it goes on, the pump will deliver 3 seconds of water when the float switch is on. At least the pump wont run if the float switch is off (below water level). |
All times are GMT. The time now is 02:55 PM. |
Powered by vBulletin® Version 3.7.3
Copyright ©2000 - 2025, Jelsoft Enterprises Ltd.