problem with Tunze Osmolator

larrysy · #1 09-21-2014, 10:12 PM

UPDATE -

Yes, the package was sent from Germany directly. The tracking says the item is going to the USA, that's why I was apprehensive but I finally got the item from Canada Post. The cost of the item is stated as 12.85 euros (around 18 cad), so there were no duties.

I was sent a new controller unit (just the sensor and controller box - no pump - no magnet - no power adaptor). I thought I got the wrong item because Roger from Tunze USA told me that the problem is probably the pump.

I dismantled the old unit and replaced the controller. It worked! I switched back to the old unit to test and it didn't work. It seems that the old unit is not sending out current to the pump when on.

Anyway, problem is finally fixed. Thanks Jeff for your great customer support !!

jlaquatics · #2 09-22-2014, 05:51 PM

Excellent Larry! I'm glad things have wrapped up now.

(I had a hunch it was going to be the controller).

Let us know what we can do for you in the future.

Jeff O'Neill
J&L Aquatics Ltd.

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tidal_waters · #3 09-26-2014, 03:23 PM

For a tunze product, this is pretty unreliable. Woke up this morning to the sounds a pump running dry. This now the second time in 5 weeks i think.

Garbage

reefwars · #4 09-26-2014, 03:56 PM

Mines ran for years without issues , I find it a great product.

Bought another just recently and also is working fine

It's an electronic , at the end of the day anything can happen

tidal_waters · #5 09-26-2014, 06:19 PM

Yeah, I thought it was just the float at first, but that's apparently not the case. I just put my claim in with Xenia. Kinda p*ssed in my Cheerios kinda morning.

reefwars · #6 09-26-2014, 07:23 PM

Quote:

Originally Posted by tidal_waters

Yeah, I thought it was just the float at first, but that's apparently not the case. I just put my claim in with Xenia. Kinda p*ssed in my Cheerios kinda morning.

sounds like my first dc pump lol

mikellini · #7 09-26-2014, 08:14 PM

The problem is with the osmolator nano (newer product) not the original osmolator. I had the same issues, gave up and ordered the old one

tidal_waters · #8 10-04-2014, 02:28 AM

So it's now been a week and I have not heard a peep back from Xenia. ATO has failed another two times this week.

Jeff, would I be able to go through you with my warranty?