problem with Tunze Osmolator

[larrysy]

When I provided my address, I didn't put in CANADA. It turned out that the replacement is being shipped from Germany, not Montreal.

This is the item status message on the tracking page -
"The item was handed over to the International Logistics Center Frankfurt on Sep 13, 2014 to be forwarded to United States of America."

Will the guys at TUNZE assume that my address is it the USA and bungle up the shipment? Or, will the shipment go though USA first then to Canada?

[Gp Scott]

I have a tunze 3155 that I put in my tank on start up and found that the tunze won't work right if you have to much air bubbles in tank the bubbles stick to the eye and the sensor assumes water level is low and turns on pump

[jlaquatics]

From speaking with Phil, my understanding is that it was to ship right to you from Germany. I'll follow up with them to find out if/why this is being routed through the USA.

Jeff
J&L Aquatics Ltd.

[jlaquatics]

Hi Larrysy,

An update for you. Your package has been dispatched to your address, but will pass through the USA on the trip over. When you receive the package, let us know how the swap goes! I'll PM you further info now.

Thank you for your patience,

Jeff O'Neill
J&L Aquatics Ltd.

[Seriak]

You may get smacked with duties then. I talked to a supplier in the US for a reptile cage problem and they said no problem and shipped me a new one for free and I ended up paying 25.00 in duties. I guess it depends on what they put on the packing slip.

[larrysy]

UPDATE -

Yes, the package was sent from Germany directly. The tracking says the item is going to the USA, that's why I was apprehensive but I finally got the item from Canada Post. The cost of the item is stated as 12.85 euros (around 18 cad), so there were no duties.

I was sent a new controller unit (just the sensor and controller box - no pump - no magnet - no power adaptor). I thought I got the wrong item because Roger from Tunze USA told me that the problem is probably the pump.

I dismantled the old unit and replaced the controller. It worked! I switched back to the old unit to test and it didn't work. It seems that the old unit is not sending out current to the pump when on.

Anyway, problem is finally fixed. Thanks Jeff for your great customer support !!

[jlaquatics]

Excellent Larry! I'm glad things have wrapped up now.

(I had a hunch it was going to be the controller).

Let us know what we can do for you in the future.

Jeff O'Neill
J&L Aquatics Ltd.

Follow us on Facebook!

[tidal_waters]

For a tunze product, this is pretty unreliable. Woke up this morning to the sounds a pump running dry. This now the second time in 5 weeks i think.

Garbage

[reefwars]

Mines ran for years without issues , I find it a great product.

Bought another just recently and also is working fine

It's an electronic , at the end of the day anything can happen

[tidal_waters]

Yeah, I thought it was just the float at first, but that's apparently not the case. I just put my claim in with Xenia. Kinda p*ssed in my Cheerios kinda morning.