problem with Tunze Osmolator

[jlaquatics]

It is definitely not normal for it to take 2 months to replace Tunze parts. It could happen in the event a product has developed a problem that requires Tunze to take some time to determine the appropriate fix - but that is rare.

Please do contact us again directly, as you did previously, if you run in to any trouble with getting the necessary part directly from Xenia. I'll be sure to help you (and anyone else) in that case.

Jeff
J&L Aquatics Ltd.