Fragalot!

[cale262]

^^^^ I had the exact same experience, I had to file a pp dispute for a refund.

[jorjef]

I'm putting in another order in the next few days as he has a new order coming in today.....I get some awesome Euphyllia colonies I can't find in Western Canada. I only buy Brains, mini maxi's and euphyllia colonies from Burc which is probably the reason my success rate in good. I have a DOA from last shipment, sent him a pic when I opened the box and zero problems and is being replaced in this order.

And F.Y.I. his colony and brain prices are very hard to resist....

[dreef]

In the day i've had problems with Burc as well...but that's long passed. I get email replies within the hour. He offfers me frags of the nicer stuff that's not even on his website. I have nothing but good to say about him now. Frags are always double sized...he's a good guy.

[Northernseacorals]

Originally Posted by dreef

In the day i've had problems with Burc as well...but that's long passed. I get email replies within the hour. He offfers me frags of the nicer stuff that's not even on his website. I have nothing but good to say about him now. Frags are always double sized...he's a good guy.

/sarcasm

There, I fixed that for you

[dreef]

No i'm straight up telling the truth.On my last order he asked if i had any issues with the previous order.I lost a few frags but didn't phone or email,just sucked it up...it was only 30 bucks.He made up for it with big double sized frags of some sweet stuff not listed on his website.

[Seth81]

Well then I guess I must be one of the lucky ones that doesn't get return phone calls or emails.

I cannot recommend Frag Alot due to poor customer service, and orders not being fufilled. I can 100% recommend Greg from Coral master. I was just at his place this weekend and he has some gorgeous corals and great healthy frags, a bit more pricey but much better quality.

Originally Posted by dreef

No i'm straight up telling the truth.On my last order he asked if i had any issues with the previous order.I lost a few frags but didn't phone or email,just sucked it up...it was only 30 bucks.He made up for it with big double sized frags of some sweet stuff not listed on his website.

[cale262]

Originally Posted by Seth81

[color=black][font=Verdana]Well then I guess I must be one of the lucky ones that doesn't get return phone calls or emails.

No, his lack of communication is the rule, not the exception... I guess if you're a new customer, you don't deserve the curtesy of a timely shipment, a simple email update or response to an inquiry. Bad business practice IMHO.

[JmeJReefer]

Burc took my shipping $$$ on a group buy after he said he would credit me! Sent me wrong frags, stopped communication, etc. worst experience ever material!
I would recommend fragbox as march over there is beyond awesome and probably some of the best customer service/products out there today. There I said it!