what would you do ?

The Grizz · #1 09-10-2011, 09:38 PM

I would say just pick up the tank, the OF could be moved easy enough, if it is really not workable. Cut your losses with this store and make sure that every one know who it is. It is evident that they dont know what customer service is.

kien · #2 09-10-2011, 10:06 PM

That's some bad luck :-(

You've already paid for the tank so now you are out of pocket unfortunately. It is more unfortunate that the LFS isn't willing to make it right. I'd probably just do what Grizz suggested. Although I dont have much of a confrontational personality. I'm really curious as to what store sold you a tank with bad siliconing, incorrect densions AND a misplaced overflow tho. No need to drop names here a PM will do :-)

Aquattro · #3 09-10-2011, 11:09 PM

Quote:

Originally Posted by kien

I'm really curious as to what store sold you a tank with bad siliconing, incorrect densions AND a misplaced overflow tho. No need to drop names here a PM will do :-)

More importantly, who built the tank? The store or a tank builder?

The Grizz · #4 09-10-2011, 11:25 PM

If I would have to guess I would say it was Bow Valley just from what you have described what happened & other people's experiences.

Robw · #5 09-10-2011, 11:41 PM

If you paid with a credit card contact the card issuer and explain the situation and request a refund. Most card companies will help you out with merchant fraud. They are not providing the goods as purchased by prepayment. And to expect you to pay $20 a day for storage is outrageous!

Aquarium_Medics · #6 09-10-2011, 11:42 PM

I would get in touch with the better business bureau also.

Parker · #7 09-11-2011, 12:08 AM

Quote:

Originally Posted by Robw

If you paid with a credit card contact the card issuer and explain the situation and request a refund. Most card companies will help you out with merchant fraud. They are not providing the goods as purchased by prepayment. And to expect you to pay $20 a day for storage is outrageous!

This is what I would do.....

AquaticFinatic · #8 09-11-2011, 12:46 AM

Quote:

Originally Posted by The Grizz

If I would have to guess I would say it was Bow Valley just from what you have described what happened & other people's experiences.

Isn't it funny how we think the same things just from little snippets! I read this as soon as it was posted and thought good old BV in action again

you should name and shame so we all know who you ar talking about here to by the way.

Ryan-b · #9 09-11-2011, 02:40 AM

I'm not sure if BV has changed a lot in the last couple months but I bought an 150g from Mitch a couple months ago and he had it ready in a week, and exactly how i wanted it. I would deal with him again in a heart beat.

abcha0s · #10 09-11-2011, 05:25 AM

Hi Mycat99

I'm sorry to hear about your tank. Is there any chance that it's fixable? Overflows can usually be cut off and perhaps a new one installed in its place.

We might be able to work a deal to fix it for you. It's obviously a real disappointment for you now and that's not really s great way to start a new tank build.

Just a thought.

- Brad