what would you do ?
 

my wife when out in june and orderd a 180 tank for me .the first tank was ready in july but was build wrong it was only 135 .second tank looked like my 2 yr old granson did the silicon.3rd tank when to get today and the overflow in wrong spot .store where she bought it at said they will not make new one (tank was paid in full).i asked for a small in store credit and was told to get out .got home to a message saying if i dont pick up tank they will charge 20.00$ day storage

I would say just pick up the tank, the OF could be moved easy enough, if it is really not workable. Cut your losses with this store and make sure that every one know who it is. It is evident that they dont know what customer service is.

That's some bad luck :-(

You've already paid for the tank so now you are out of pocket unfortunately. It is more unfortunate that the LFS isn't willing to make it right. I'd probably just do what Grizz suggested. Although I dont have much of a confrontational personality. I'm really curious as to what store sold you a tank with bad siliconing, incorrect densions AND a misplaced overflow tho. No need to drop names here a PM will do :-)

More importantly, who built the tank? The store or a tank builder?

If I would have to guess I would say it was Bow Valley just from what you have described what happened & other people's experiences.

If you paid with a credit card contact the card issuer and explain the situation and request a refund. Most card companies will help you out with merchant fraud. They are not providing the goods as purchased by prepayment. And to expect you to pay $20 a day for storage is outrageous!

I would get in touch with the better business bureau also.

This is what I would do.....

Isn't it funny how we think the same things just from little snippets! I read this as soon as it was posted and thought good old BV in action again :mrgreen: you should name and shame so we all know who you ar talking about here to by the way.

I'm not sure if BV has changed a lot in the last couple months but I bought an 150g from Mitch a couple months ago and he had it ready in a week, and exactly how i wanted it. I would deal with him again in a heart beat.