SR-Elite RO/DI 1:1 Ratio Extremely Efficient

[sphelps]

Originally Posted by mw5655

Sorry to Hijack this post but has anybody else been waiting on their 150gpd 1:1 unit from BWI? My order was placed May 18th still waiting. Just wondering if I'm the only one.

Yeah I have to say the customer service is lacking from this guy, likely he's busy with spring work and BWI is a side business. I had to follow up with him to get my unit shipped and I'm confident I'd still be waiting if I didn't so contact him ASAP.

Also people should note these units do not apparently include an auto shut off so you'll either have to add one or manually turn the water supply on or off (a float switch won't shut it off). I see he's noted this in the thread now but the website is misleading as it states it's included. I managed to get a shut off added after I already received my unit but I'm still waiting for it, took over two weeks for him to ship it out after being promised next day and again I had to follow up to even get it out then.

Overall like the product, hate the service. Will not be a repeat customer. Look around there are plenty other 1:1 units available and even 2:1 (2 good, 1 waste) units available, not as cheap but at least they actually do include everything you need.