SR-Elite RO/DI 1:1 Ratio Extremely Efficient

[sphelps]

Originally Posted by mw5655

Sorry to Hijack this post but has anybody else been waiting on their 150gpd 1:1 unit from BWI? My order was placed May 18th still waiting. Just wondering if I'm the only one.

Yeah I have to say the customer service is lacking from this guy, likely he's busy with spring work and BWI is a side business. I had to follow up with him to get my unit shipped and I'm confident I'd still be waiting if I didn't so contact him ASAP.

Also people should note these units do not apparently include an auto shut off so you'll either have to add one or manually turn the water supply on or off (a float switch won't shut it off). I see he's noted this in the thread now but the website is misleading as it states it's included. I managed to get a shut off added after I already received my unit but I'm still waiting for it, took over two weeks for him to ship it out after being promised next day and again I had to follow up to even get it out then.

Overall like the product, hate the service. Will not be a repeat customer. Look around there are plenty other 1:1 units available and even 2:1 (2 good, 1 waste) units available, not as cheap but at least they actually do include everything you need.

[christyf5]

Originally Posted by sphelps

Yeah I have to say the customer service is lacking from this guy, likely he's busy with spring work and BWI is a side business. I had to follow up with him to get my unit shipped and I'm confident I'd still be waiting if I didn't so contact him ASAP.

Also people should note these units do not apparently include an auto shut off so you'll either have to add one or manually turn the water supply on or off (a float switch won't shut it off). I see he's noted this in the thread now but the website is misleading as it states it's included. I managed to get a shut off added after I already received my unit but I'm still waiting for it, took over two weeks for him to ship it out after being promised next day and again I had to follow up to even get it out then.

Overall like the product, hate the service. Will not be a repeat customer. Look around there are plenty other 1:1 units available and even 2:1 (2 good, 1 waste) units available, not as cheap but at least they actually do include everything you need.

hmm i haven't received my auto shutoff yet either. he did say he was shipping it out the next day after we talked sphelps

[sphelps]

Originally Posted by christyf5

hmm i haven't received my auto shutoff yet either. he did say he was shipping it out the next day after we talked sphelps

If you haven't received a tracking number it's highly unlikely it's been shipped.

[BWI]

units will begin shipping this week

[Sumfingwong]

Has anybody else ordered this recently and haven't received their order? I ordered mine on May 20th. They were responding to my emails when I was inquiring about the unit, and have gone radio silent when inquiring about shipment. Tried the number on their website and it is out of order (Bell.. not in service)

[mw5655]

I have not received mine as well. Ordered it on march 18th, he sent me a tracking number on the 20th of this month but it shows it has not been delivered yet.

[Sumfingwong]

Originally Posted by mw5655

I have not received mine as well. Ordered it on march 18th, he sent me a tracking number on the 20th of this month but it shows it has not been delivered yet.

Where does it say it is? Is it Canada Post? They are going on strike Thursday. If so, I am cancelling my order and buying locally.