Great Buyer experience...

[kat]

Originally Posted by Aquattro

Doug, we aren't interested in having him here. Years of failure isn't made right because of one or two success stories. We don't often have to make a big deal about congratulating any of our sponsors for finally getting it right. It's what they do.
We'll shortly go back to removing these, I just thought we'd let that last group go through the motions. It's apparent that people never learn and will continue to order from this guy. But if they want to do that, it will have to be without the board.

looking for clarity on your post...are you saying you are going to remove my post? I have had all the experiences others have had in the past with Burc, and I also appreciate that this is a side business for him, not the mortgage paying one, and expect that there will be pit falls because of that...but when any vendor or seller gets it right, credit should be handed out...it isn't only the part time vendors that muck up orders...I have had serious mistakes happen on orders from large national vendors...but no one cares about those errors. Why does every one care so much about the errors of a seller that does it on the side of their normal job? Cause the pieces cost less? you want better service? I just need clarity...

[Aquattro]

Kat, I'll leave this one as the last post for Burc. I let a couple go so people can get some feedback, but as a non sponsor, all the free advertising will not be permitted in the future.

[paddyob]

Kat...

Although he did a good job this time, as other people mentioned, his past service was a nightmare. Weeks late. No email responses. Nothing.

He created so much stress and disappointment for so many reefers.

The sponsors on Canreef are stand up people and they are the only ones who deserve the publicity on here.

Good luck to FAL... but let the name die on Canreef. I am sure he belongs to another board elsewhere and might appreciate the feed back there.

Glad your order was head ache free... mine was not.

[es355lucille]

Do we delete the threads of the vendors that get bashed on here as well. Do they have to pay for advertising so that we can bash them with the proper style and etiquette. Hey I have seen it on here for myself......as long as it plays both ways then its fair a game. If not then I think we have to re-think the vendor advertising thing.

Just saying that if we can bash a (non sponsor) and it seems fair then giving the "bouquet" has to be allowed as well.

Brad

[Aquattro]

Originally Posted by es355lucille

Do we delete the threads of the vendors that get bashed on here as well.

We used to, and lots of people got taken in by the vendor(s) in question. Twice a vendor received "protection" from negative claims, and it was not in the interest of the members.
We've since shifted our thinking a little, in that should there be a negative experience, you bring it up politely and professionally in the vendor's forum. Almost always this will result in a satisfactory outcome for both parties.
Should it not, the issue can be reported to a staff member. Although we can't act on single incidents, if we see a pattern of neglect from the sponsor in satisfying customer expectations, their advertising rights may be suspended or revoked.
Having said that, any post that claims " Vendor X sucks donkey balls" will be removed
Additionally, as I've stated above, free publicity for non advertisers will also be removed.

[es355lucille]

Originally Posted by Aquattro

Having said that, any post that claims " Vendor X sucks donkey balls" will be removed

I love your "almost politically correct answer" LMAO!!

just kidding I thank you for the response, I was hoping to hear. I love this site!

[mark]

can understand posting a pat on the back for going above and beyond, but posting that a vendor responded to e-mails and the product shipped arrived alive???