Vortech Failure

[Aqua-Digital]

Retailers should be treated the same way the client is, the replacment is sent immediately by us (if our vendors) for them.

I will contact Ecotech in regards to all this on Monday.

[Chipie]

Thanks, I didn't want to say anything the other day when you said that a defective wet side should be replaced and not repaired. I was told by reefwholeseller that they were testing my wet side after a few week of receiving mine. So i was under the impression it was being repaired. Maybe they just told me that to gain some time...i don't know

[Aqua-Digital]

Sorry guys, i cant comment on other distributors policies, I am merely posting here to help protect Ecotech from bad feeling as it should not be this difficult. I think the issue is arising from multiple distribution points in Canada either large stores that buy direct or multiple stores that buy from us, or other distributor outlets.

Aqua Digital Incs own policy is posted on our Ecotech sub forum.

However I have just emailed Jay at Ecotech and made him aware of this thread so he can follow up with the parties or clients as required.

One thing highly important to Ecotech is their good name so i know they will look into all this.

If you have any further concerns please email us and we will look into it for you swiftly.

[Chipie]

I totally understand Thanks for wanting to help.