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#1
11-28-2010, 02:40 PM
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It's http://reefwholesale.com (Pat)that are now in charge of repairs for Ecotech in Canada. It's in Ottawa. Hope this helps.
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#2
11-28-2010, 07:00 PM
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Quote:
__________________
 Setup: 180G DT, 105G Refuge (approx. 300lbs LR, 150lbs Aragonite) Hardware: Super Reef Octopus SSS-3000, Tunze ATO, Mag 18 return, 2x MP40W, 2X Koralia 4's Wavemaker Lighting: 5ft Hamilton Belize Sun (2x250W MH, 2X80W T5HO) Type of Aquarium: mixed reef (SPS & LPS) with fish Dosing: Mg, Ca, Alk
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#3
11-28-2010, 11:03 PM
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Hi Guys
If the Vortech was purchased through on of our dealers (please ask the dealer for point of purchase) we have a very simple no hassle switch out plan if still in warranty, and if not an at import cost replacement program. Take the unit to your dealer and they give you a new one. If wet side failure then you get a wet side, if dry side you get a dry side. If both you get both. We then send the dealer a replacement We try to offer the best client care where possible with this sort of thing. Just ask Ken at Blue World, his client had one fail and already the new one is on its way from us.
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#4
11-29-2010, 12:02 AM
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I can attest to that.
BlueTang had a mp10 start going noisy, all it took was a phone call to Michael, and I have a replacement whole unit comming for him. I would have replaced it on my end if I had one in stock. EcoTech support is only good for units purchased in the USA unfortunately. Ken - BWA
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#5
11-29-2010, 12:08 AM
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I had bought a wet side from one of your resellers in Canada (www.goreef.com) and i asked what to do for repairs or replacement and was sent by the guys fron goreef to Reefwholesale.com even if my wet side was still on warranty.As far as i know it was repaired, not exchanged. So i think you should make this clear to all your resellers. There seems to be some confusion here.
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#6
11-29-2010, 12:11 AM
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Go Reef is not one of our dealers so we can not hold them to warranty or comment.
Here is our policy http://www.canreef.com/vbulletin/sho...792#post568792 Last edited by Aqua-Digital; 11-29-2010 at 01:10 AM.
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#7
11-29-2010, 12:13 AM
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There are actually 2 distributors that I know for the EcoTech line.
Reefwholesale & Aqua-Digital Just depends on which you go through. I have had warranty issues with both and both came out with flying colors. One was a bit brighter than the other. Ken - BWA
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#9
11-29-2010, 12:15 AM
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Quote:
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#10
11-29-2010, 12:19 AM
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few points here
Ecotech only ask an end user to contact them IF the end user is not sure of the problem, it is best to get first hand assistance rather than relayed through multiple points where the info could get miss read or lost. The dealer of course should be happy to contact the distributor for assistance also. In regards to resellers - If you are a distributor you are banned from reselling the product yourself to end users. If a reseller buys direct from Ecotech (in bulk) they can not distribute the product to other stores also. There is a clear line between distributor and reseller for Ecotech and we are strictly bound by it. Distributor = sells to stores only, banned from selling to end users reseller = LFS, either buys from registered distributor or buys in bulk direct from ecotech, they are banned from distributing to other stores. If an LFS buys direct they are liable for their own warranties back to Ecotech and can have their own policies. Last edited by Aqua-Digital; 11-29-2010 at 12:30 AM.
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