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  #1  
Old 06-03-2010, 01:30 AM
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I have to agree, when I got my deco tunze rock they didn't pack it right the 1st couple of times they sent it and it was broken by the time I got it. However they replaced it free of shipping charges and hassles until I got one that was whole. It good to know that on the odd time it doesn't work out they do what ever it takes to make it right.
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  #2  
Old 06-03-2010, 03:22 AM
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I'll have to chime in and agree with most that J&L is an excellent store with outstanding customer service. By far the best LFS in Vancouver. I've often wondered if the "J" in J&L stood for Jeff.
  #3  
Old 06-03-2010, 03:26 AM
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I also wonder what J&L stands for? - Does any one know?

Anyway - I agree with everyone else. I've had the pleasure of doing considerable business with J&L (in particular Jeff) and always had good experiences.
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Old 06-03-2010, 03:44 AM
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I gotta agree, they've always come through for me!
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  #5  
Old 06-03-2010, 04:47 AM
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thought the previous owner was named John??
  #6  
Old 06-03-2010, 05:37 AM
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"John and Lisa" I think? When they opened up in 1998 or 1999 or so and it was a basement operation (I think anyhow, man that was a long time ago!!!)
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  #7  
Old 06-03-2010, 01:33 PM
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Quote:
Originally Posted by Delphinus View Post
"John and Lisa" I think? When they opened up in 1998 or 1999 or so and it was a basement operation (I think anyhow, man that was a long time ago!!!)
Yes, J is for John. John realy drove customer service, and it's great to see it's stayed with the store after he sold it.
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