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Old 06-02-2010, 09:42 PM
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Default A ++++++ AGAIN this is huge
Well Jeff went above and beyond on the skimmer the Vertex 170 amazing skimmer however not that big enough for my system./ it was to small and after he saw this from my quote and offered to buy it back from me .. that blew me away

THIS IS WHY THEY ARE GREAT TALK ABOUT CUSTOMER SERVICE.... you can't get better then that.....


THANKS JEFf and crew from J&L
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  #2  
Old 06-03-2010, 01:21 AM
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I agree, they go above and beyond, this is why I buy most of my stuff from them now. Actually just placed an order 5 minutes ago, and got one last week.

Jeff is great to deal with and always tries his best. Because of him I got my new Hamilton Belize Sun 5ft light fixture. AND I LOVE IT!!!!

If you don't deal with JL, you SHOULD!!!

Very impressed that they purchased your skimmer back, they didn't have to. Try to get a LFS to do that, it just won't happen.
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Setup: 180G DT, 105G Refuge (approx. 300lbs LR, 150lbs Aragonite)
Hardware: Super Reef Octopus SSS-3000, Tunze ATO, Mag 18 return, 2x MP40W, 2X Koralia 4's Wavemaker
Lighting: 5ft Hamilton Belize Sun (2x250W MH, 2X80W T5HO)
Type of Aquarium: mixed reef (SPS & LPS) with fish
Dosing: Mg, Ca, Alk
  #3  
Old 06-03-2010, 01:30 AM
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I have to agree, when I got my deco tunze rock they didn't pack it right the 1st couple of times they sent it and it was broken by the time I got it. However they replaced it free of shipping charges and hassles until I got one that was whole. It good to know that on the odd time it doesn't work out they do what ever it takes to make it right.
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Old 06-03-2010, 03:22 AM
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I'll have to chime in and agree with most that J&L is an excellent store with outstanding customer service. By far the best LFS in Vancouver. I've often wondered if the "J" in J&L stood for Jeff.
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Old 06-03-2010, 03:26 AM
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I also wonder what J&L stands for? - Does any one know?

Anyway - I agree with everyone else. I've had the pleasure of doing considerable business with J&L (in particular Jeff) and always had good experiences.
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Old 06-03-2010, 03:44 AM
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I gotta agree, they've always come through for me!
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Old 06-03-2010, 04:47 AM
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thought the previous owner was named John??
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Old 06-03-2010, 05:37 AM
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"John and Lisa" I think? When they opened up in 1998 or 1999 or so and it was a basement operation (I think anyhow, man that was a long time ago!!!)
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Old 06-03-2010, 01:33 PM
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Quote:
Originally Posted by Delphinus View Post
"John and Lisa" I think? When they opened up in 1998 or 1999 or so and it was a basement operation (I think anyhow, man that was a long time ago!!!)
Yes, J is for John. John realy drove customer service, and it's great to see it's stayed with the store after he sold it.
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Old 06-03-2010, 01:46 PM
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yeah.
we got it pretty good out here as far as lfs' go.
 
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