looking for a tank builder

sphelps · #1 07-14-2009, 03:31 PM

Quote:

Originally Posted by Dez

Check with Ed (Saltynuts) He had a 200 something gallon blow on him and damage his entire basement, all he got was a 54 gallon tank instead of warranty or a new tank. PM him.

I don't want to get into too much of this but there are always conditions to warranty, most never bother to even look into them.

Quote:

Aquariums with a water volume up to 224 gals with length up to 6’; must be placed on Industry approved stand, or a Structural Engineer designed & certified Stand. Aquariums with a water volume over 224 US gallons and with a length over 6’; must be placed on a Concept metal stand or a Structural Engineer designed & certified stand. Aquariums with widths greater than 30” and/or heights greater than 30”; must be placed on a Concept metal stand or a Structural Engineer designed & certified stand.

http://www.conceptaquarium.com/warranty.htm

If you don't meet the conditions provided by the company you can't really expect them to do much. Chances are conditions weren't met but they made a deal.

saltynuts · #2 07-14-2009, 03:34 PM

nope on my 240 it was a build defect. was nothing to do with me or whet i did.
wife still hammers me over it.

sphelps · #3 07-14-2009, 03:39 PM

Quote:

Originally Posted by saltynuts

nope on my 240 it was a build defect. was nothing to do with me or whet i did.
wife still hammers me over it.

So you obviously had it on one of their stands?

saltynuts · #4 07-14-2009, 03:41 PM

yes sir bought the hole thing off them.
tank stand canopy,sumps

sphelps · #5 07-14-2009, 03:44 PM

Quote:

Originally Posted by saltynuts

yes sir bought the hole thing off them.
tank stand canopy,sumps

Well that really sucks, so exactly what reasoning did they give? I can't understand why they wouldn't honor the warranty if all their conditions were met, that's just terrible business. They even claim to have the best warranty in the business.

saltynuts · #6 07-14-2009, 03:52 PM

not to sure on all the detail. my insurance company delt with the cause it was their mistake.
it was my first salt tank and almost my last. 12k in damage.

sphelps · #7 07-14-2009, 03:57 PM

Quote:

Originally Posted by saltynuts

not to sure on all the detail. my insurance company delt with the cause it was their mistake.
it was my first salt tank and almost my last. 12k in damage.

Crazy, but it's hard to knock the company and their warranty if you don't have all the details. When insurance companies get involved so do lawyers, if the conditions were met you would have gotten the warranty, no doubt about it, it's even on their website. I suspect something was off. Of course the damages aren't covered, they never would be.