Moderators

[OceanicCorals-Ian-]

What is the chance I could get the very negative feedback withdrawn form my feedback rating that was left today. This is obviously not just considering the circumstances surrounding the complaint by the customer. Please refer to locked post in the reef section. I feel in situations like this we as sponsors should be able to protect our reputation, especially when the complaint is out in the open for everyone to decide the justification.

Do any others concur with this?

Thanks!

Ian
Oceanic

Original post from unhappy customer is HERE

[mark]

Originally Posted by OceanicCorals

Do any others concur with this?

Thanks!

Ian
Oceanic

my thoughts would be this individual had a negative experience and rating should stand unless both parties agree to remove it or modify.

[Johnny Reefer]

Originally Posted by mark

my thoughts would be this individual had a negative experience and rating should stand unless both parties agree to remove it or modify.

Sorry to say, I would have to agree that it should stay. I read through the thread in question, and although I'm inclined to side with the seller (I read a fair bit of "I think I said this. I think I said that." from the customer. Unsure of facts.), the bottomline is they weren't happy and who is anyone to tell them otherwise? If that were allowed, it's blatant censorship and denial of freedom of speech. I wish I could say "Ya, I agree. Pull it.", but as part of a free democracy, and wanting to help keep it that way, I'm sorry but I can't.

Cheers,

[christyf5]

if Leah agrees to remove it then it can be removed but really both parties must agree to keep it fair, otherwise the freedom to vote as you choose is taken away and there is really no point in having the polls to begin with.

[marie]

I'm going to go out on a limb a bit and say that I would be a wee bit suspicious of a vendor that doesn't have some negative feedback...you can't please every one all of the time

[OceanicCorals-Ian-]

Originally Posted by christyf5

if Leah agrees to remove it then it can be removed but really both parties must agree to keep it fair, otherwise the freedom to vote as you choose is taken away and there is really no point in having the polls to begin with.

Good points actually, it would just be nice to be able to somehow put a link from the feedback page to the thread so someone can decide for themselves.

It really sucks that I paid $275 to have someone leave negative feedback, especially when I tried so hard to make right what was obviously an error on the couriers part among other situations beyond my control.

I guess you're right, just disappointing to see.



Can we start a customer poll?

[Mrfish55]

Originally Posted by christyf5

if Leah agrees to remove it then it can be removed but really both parties must agree to keep it fair, otherwise the freedom to vote as you choose is taken away and there is really no point in having the polls to begin with.

Well said, perhaps there should be a buyer feedback forum for the sellers to rate customers "edit" haha just posted and saw the above!

Seriously, I have met Ian personally and he seems like a stand up guy, corals recieved were fairly priced and nice quality, better than others I have dealt with recently. Just goes to show there are just some people you can't please no matter how far out of the way you go. I personally will not hesitate to do buisiness with Oceanic again.

[OceanicCorals-Ian-]

Edit: I have asked the party to re-consider the feedback. We will see what happens and how she decides to approach this.

I think what people need to understand is that that feedback poll is very important to me, that poll gives me the pride and energy to continue to do what I do, it makes me feel like all of the hours and time away from my family is paying off. This is very much like a second full time job. I have worked in a business for ten years that proves time and time again how important positive customer feedback and general reputation is.

[digital-audiophile]

Well, in this situation, the fault really lies with the shipping company.. perhaps we should add fedex, UPS, Westjet etc etc to the vendor ratings?

[OceanicCorals-Ian-]

Originally Posted by digital-audiophile

Well, in this situation, the fault really lies with the shipping company.. perhaps we should add fedex, UPS, Westjet etc etc to the vendor ratings?

I second that!