Moderators

[mark]

Originally Posted by OceanicCorals

Do any others concur with this?

Thanks!

Ian
Oceanic

my thoughts would be this individual had a negative experience and rating should stand unless both parties agree to remove it or modify.

[Johnny Reefer]

Originally Posted by mark

my thoughts would be this individual had a negative experience and rating should stand unless both parties agree to remove it or modify.

Sorry to say, I would have to agree that it should stay. I read through the thread in question, and although I'm inclined to side with the seller (I read a fair bit of "I think I said this. I think I said that." from the customer. Unsure of facts.), the bottomline is they weren't happy and who is anyone to tell them otherwise? If that were allowed, it's blatant censorship and denial of freedom of speech. I wish I could say "Ya, I agree. Pull it.", but as part of a free democracy, and wanting to help keep it that way, I'm sorry but I can't.

Cheers,

[christyf5]

if Leah agrees to remove it then it can be removed but really both parties must agree to keep it fair, otherwise the freedom to vote as you choose is taken away and there is really no point in having the polls to begin with.

[marie]

I'm going to go out on a limb a bit and say that I would be a wee bit suspicious of a vendor that doesn't have some negative feedback...you can't please every one all of the time

[OceanicCorals-Ian-]

Originally Posted by christyf5

if Leah agrees to remove it then it can be removed but really both parties must agree to keep it fair, otherwise the freedom to vote as you choose is taken away and there is really no point in having the polls to begin with.

Good points actually, it would just be nice to be able to somehow put a link from the feedback page to the thread so someone can decide for themselves.

It really sucks that I paid $275 to have someone leave negative feedback, especially when I tried so hard to make right what was obviously an error on the couriers part among other situations beyond my control.

I guess you're right, just disappointing to see.



Can we start a customer poll?

[OceanicCorals-Ian-]

Edit: I have asked the party to re-consider the feedback. We will see what happens and how she decides to approach this.

I think what people need to understand is that that feedback poll is very important to me, that poll gives me the pride and energy to continue to do what I do, it makes me feel like all of the hours and time away from my family is paying off. This is very much like a second full time job. I have worked in a business for ten years that proves time and time again how important positive customer feedback and general reputation is.

[digital-audiophile]

Well, in this situation, the fault really lies with the shipping company.. perhaps we should add fedex, UPS, Westjet etc etc to the vendor ratings?

[OceanicCorals-Ian-]

Originally Posted by digital-audiophile

Well, in this situation, the fault really lies with the shipping company.. perhaps we should add fedex, UPS, Westjet etc etc to the vendor ratings?

I second that!

[Mrfish55]

Originally Posted by digital-audiophile

Well, in this situation, the fault really lies with the shipping company.. perhaps we should add fedex, UPS, Westjet etc etc to the vendor ratings?

Yes, and while were at it lets add equipment rating forum I am tired of buying crap that don't work the way it's posed to.

[dreef]

I have never dealt with oceanic corals but i applaude your stand up attitude.Wish more vendors would do what you have done.It wasn't your fault,but you still stand by your product.I wouldn't think twice about ordering from you again,if the same thing happened to me. BRAVO