Ordering frags

Leah · #1 03-05-2009, 04:09 PM

I did not know about the vendor rating, Thank-you I will be the first to go there now,
though. That is the best new's yet. My whole point is I do not care about the money,
as I probably should, I would like to spare the next person the utter dissapointment
of opening your package and being completely shocked. God only know's why it took
so long to get here. I just new, when they did not arrive tuesday, I was S.O.L. I paid
$55.00 to have a box shipped (not much bigger than a lunch box) from the fraser Valley
to Penticton. And it didn't fly here, if that is what your thinking. I can not see it.
This said person has their $ 250.83 so they should be very happy as for me I am the proud owner of ?????? Who knows what, when and if I ever figure that much out!
Leah

cav~firez22 · #2 03-05-2009, 04:15 PM

a bag of ..... fouled water?

that really sucks.
Buy frags locally ??

digital-audiophile · #3 03-05-2009, 04:25 PM

At least for me in the future I would only have frags shipped via westjet. It's mot really any different in price and you get the items within an hour of the plane landing.

fragNplug · #4 03-05-2009, 04:32 PM

Im very surprised at this vendor offering up their identity after such bad remarks about this topic.

Id does seem from the one side of the detailed emails he has done everything possible to compensate them as well.

Kudos on offering up your identity to a public thread even when the client tried to conceal it.

This just appears to be a case of "ohmygod i hate courier companies".

OceanicCorals-Ian- · #5 03-05-2009, 04:35 PM

Quote:

Originally Posted by fragNplug

Im very surprised at this vendor offering up their identity after such bad remarks about this topic.

Id does seem from the one side of the detailed emails he has done everything possible to compensate them as well.

Kudos on offering up your identity to a public thread even when the client tried to conceal it.

This just appears to be a case of "ohmygod i hate courier companies".

Bad remarks need to be justified! I want justification here. I will come forth with ANY complaint publicly, everyone has a right to know the whole story.

Ian

brizzo · #6 03-05-2009, 04:44 PM

For being such an uber geek, sometimes I hate corresponding with people via email. I think sometimes people take written messages as the wrong emotions, and a big miscommunication can start.

I hope you two can get this sorted out, but in my opinion you both seemed a little "snappy" from your writing, but I certainly hope no one's feelings are hurt.

Maybe a nice phone call to each other with calm approach will help

Whatigot · #7 03-05-2009, 04:44 PM

after reading this, I went and looked at the vendor ratings forum for the company I ordered from as well as the Oceanic corals one...
I think that about says it all if anyone has any doubts.

Great work Oceanic, I hope that Leah takes you up on your offer to either refund or replace.
I was not offered anywhere near the level of communication or basic customer service by one of your competitors (if you can call it that) that I see demonstrated here and am definitely still planning to order from you in the future having seen this thread.

OceanicCorals-Ian- · #8 03-05-2009, 04:48 PM

Quote:

Originally Posted by Whatigot

after reading this, I went and looked at the vendor ratings forum for the company I ordered from as well as the Oceanic corals one...
I think that about says it all if anyone has any doubts.

Great work Oceanic, I hope that Leah takes you up on your offer to either refund or replace.
I was not offered anywhere near the level of communication or basic customer service that I see demonstrated here and would definitely still order from you in the future having seen this thread.

I am actually very angry with this thread! I take my job here very seriously, I WILL NOT be called out like this without an explanation. I refunded her money in full this morning already.

I hope that the one negative in my feedback rating can be linked back to this thread. It is things like this that make me wonder why I try so hard.

digital-audiophile · #9 03-05-2009, 04:46 PM

I'm surprised that Ian would get a complaint.

My order from him was fantastic. The webpage is well set up, the ordering was simple. Communication was great, he even took the time to phone me to talk about the order when an email would have been fine.

On the phone Ian even mentioned that he would have a brief layover in Calgary on his way to Regina and was willing to meet up in the airport to hand deliver the order but I didn't want to make him come out and go back through security so I was more than happy to pay for the shipping as ordered.

The order arrived well packed, well insulated and well heated.

I would not hesitate to order from him again. Infact I look forward to my next purchase.

I sleep eat and breath customer service myself, it is my business, my life and my paycheque, I would be happy to have a guy like Ian working for me!

Leah · #10 03-05-2009, 05:02 PM

Funny, I do not see were I requested them to be flown here. Which was what I thought
would happen. You already had my money at that point. So any arrangements I would
have liked to make were not possible. I trusted you to make the best possible shipping
arrangements to keep it all alive. And I did admit, to not being very good on the computor. I told you I could not retrieve the order from the computor. And I also believe you have left out some of the emails that I sent you. I believe I asked you for a
tracking number as well. And on the bill you did email me there was no mention of the
Yuma you so nicely added. The bill you sent was for $ 250. 83 not the right amount.
Was the bill not closer to $27$.$$. Not even sure of the exact total.
Like I said maybe it is just a comedy of errors or perhaps not, whatever I am not a
satisfied customer and you can by all means keep my money and put it you know where!!
Have a wonderful day, Ian
Regards,
Leah