|
|
|
|
|
#1
03-05-2009, 04:32 PM
|
||||
|
||||
Im very surprised at this vendor offering up their identity after such bad remarks about this topic.
Id does seem from the one side of the detailed emails he has done everything possible to compensate them as well. Kudos on offering up your identity to a public thread even when the client tried to conceal it. This just appears to be a case of "ohmygod i hate courier companies". |
|
#2
03-05-2009, 04:35 PM
|
||||
|
||||
|
Quote:
Ian |
|
#3
03-05-2009, 04:44 PM
|
|||||
|
|||||
|
For being such an uber geek, sometimes I hate corresponding with people via email. I think sometimes people take written messages as the wrong emotions, and a big miscommunication can start.
I hope you two can get this sorted out, but in my opinion you both seemed a little "snappy" from your writing, but I certainly hope no one's feelings are hurt. Maybe a nice phone call to each other with calm approach will help 
__________________
28g Nano Cube drilled with 13g sump in stock stand. Vertex IN80 Skimmer, Phosban 150 Reactor, Apex Controller, DIY LED with stock hood, dimmable Established March 2006 |
|
#4
03-05-2009, 04:44 PM
|
||||
|
||||
|
after reading this, I went and looked at the vendor ratings forum for the company I ordered from as well as the Oceanic corals one...
I think that about says it all if anyone has any doubts. Great work Oceanic, I hope that Leah takes you up on your offer to either refund or replace. I was not offered anywhere near the level of communication or basic customer service by one of your competitors (if you can call it that) that I see demonstrated here and am definitely still planning to order from you in the future having seen this thread. |
|
#5
03-05-2009, 04:48 PM
|
||||
|
||||
|
Quote:
I am actually very angry with this thread! I take my job here very seriously, I WILL NOT be called out like this without an explanation. I refunded her money in full this morning already. I hope that the one negative in my feedback rating can be linked back to this thread. It is things like this that make me wonder why I try so hard.  |
|
#6
03-05-2009, 04:51 PM
|
||||
|
||||
|
Oh, the joys of customer service!
Quote:
|
|
#7
03-05-2009, 04:59 PM
|
||||
|
||||
|
Quote:
This kind of thing really hurts! I don't get offended easily but when someone alludes that they have been taken advantage of I react quickly. I have absolutely no problem with fully disclosing any complaint in plain view for anyone to see. I am still expecting a response from Leah here! I want an explanation. |
|
#8
03-05-2009, 05:09 PM
|
||||
|
||||
|
By the sounds of it Ian you did a good job handling the situation and I put the blame on the transportation company, however, emails can always be taken wrong, so I would recommend calling a customer that complains to try to rectify the situation, instead of emailing if possible. I owned a bunch of Skateboard/Snowboard shops for 8 years and as you now know customers can be very tough on a business no matter what the business trys to do to rectify the situation, even if it was the customers fault (not saying it was the customers fault in this situation). I always found that contacting the customer with the issue within a certain amount of time to let them vent and then proceeding to contact them a day later after they have calmed down and had time to reflect tended to work best towards figuring out a solution.
In the end the best you can do is take this as a learning experience and hopefully Leah and you can come to a understanding.
__________________
RSM 250. Clownfish, Fox face, Blue tang, Yellow tang, Kole tang, Clown tang, Coral beauty angel, French Angel, splendid dottyback. CUC, softies, lps, sps. |
|
#9
03-05-2009, 04:46 PM
|
|||||
|
|||||
|
I'm surprised that Ian would get a complaint.
My order from him was fantastic. The webpage is well set up, the ordering was simple. Communication was great, he even took the time to phone me to talk about the order when an email would have been fine. On the phone Ian even mentioned that he would have a brief layover in Calgary on his way to Regina and was willing to meet up in the airport to hand deliver the order but I didn't want to make him come out and go back through security so I was more than happy to pay for the shipping as ordered. The order arrived well packed, well insulated and well heated. I would not hesitate to order from him again. Infact I look forward to my next purchase. I sleep eat and breath customer service myself, it is my business, my life and my paycheque, I would be happy to have a guy like Ian working for me!
__________________
- Greg 90G : Light - Tek 6xT5 | Skim - EuroReef RS135 | Flow - 2xVortech MP40W | Control - Reef Keeper 2 |
|
#10
03-05-2009, 05:02 PM
|
||||
|
||||
|
Funny, I do not see were I requested them to be flown here. Which was what I thought
would happen. You already had my money at that point. So any arrangements I would have liked to make were not possible. I trusted you to make the best possible shipping arrangements to keep it all alive. And I did admit, to not being very good on the computor. I told you I could not retrieve the order from the computor. And I also believe you have left out some of the emails that I sent you. I believe I asked you for a tracking number as well. And on the bill you did email me there was no mention of the Yuma you so nicely added. The bill you sent was for $ 250. 83 not the right amount. Was the bill not closer to $27$.$$. Not even sure of the exact total. Like I said maybe it is just a comedy of errors or perhaps not, whatever I am not a satisfied customer and you can by all means keep my money and put it you know where!! Have a wonderful day, Ian Regards, Leah |
Hybrid Mode
