Seamazter please contact me, or post here regarding the Vendor Feedback Forum

[Seamazter]

By his request.
"I would prefer the discussion to be public and become part of my sponsor forum history so members can evaluate and come to their own decision"

I have responded to the staff of canreef prior to this.

[Treebeard]

Fair enough!

[RonPeter]

Really not fair to give a unsatisfied rating when you didn't even buy anything from the vendor in my opinion.

[christyf5]

Hi Seamazter,

I just thought I would reply here so that everyone can read this as it applies to all.

The vendor rating forum is just that a rating for vendors which you have done business with. I do not find that you did business with said vendor and a few emails back and forth do not make for any type of "vendor rating" while it does apply to how a vendor may do business with you, it does not really apply until a transaction is completed. This is merely how I envisioned the ratings system to exist.
I have done business with several vendors that just aren't chatty via email as they have many emails and private messages to contend with and can't really spend all their time replying to someone that "may or may not" do business with them. I have also done business with other vendors that are extremely chatty and go out of their way in email conversations. I think that is a personality thing more than a way of doing business but I digress. As far as I know even though Dave was short with you he was likely courteous or you would have hopefully mentioned it in a PM to one of the moderators to back up your vendor rating.

Also, in order to see how people voted, you do not need to place a vote. To my knowledge there is a button to at the bottom right of the voting box that says "view poll results". This will show you how people voted without having to cast a vote.

While I agree that people who vote poorly for a vendor do not need to be harassed, you could have just done us the justice of merely stating to the mods that your vote standsor can be removed as that was your experience and we could leave it at that. It is my feeling that while giving a vendor a bad rating, you certainly don't need to justify it to the vendor or the moderators if you choose not to. However, as you only have a few posts, we like to make sure that the voting is legitimate (which is why we contacted you). We have had several cases where people have either voted in the wrong category or voted for the wrong vendor and it is our right to contact the voter to be sure that they voted correctly. Until we can perfect this ratings system, we will continue to contact voters if the need arises.

I'm sorry if you feel put out in this matter but this is just the way it has to be for now. Please accept our apologies.

[fishoholic]

Originally Posted by christyf5

Hi Seamazter,

I just thought I would reply here so that everyone can read this as it applies to all.

The vendor rating forum is just that a rating for vendors which you have done business with. I do not find that you did business with said vendor and a few emails back and forth do not make for any type of "vendor rating" while it does apply to how a vendor may do business with you, it does not really apply until a transaction is completed. This is merely how I envisioned the ratings system to exist.
I have done business with several vendors that just aren't chatty via email as they have many emails and private messages to contend with and can't really spend all their time replying to someone that "may or may not" do business with them. I have also done business with other vendors that are extremely chatty and go out of their way in email conversations. I think that is a personality thing more than a way of doing business but I digress. As far as I know even though Dave was short with you he was likely courteous or you would have hopefully mentioned it in a PM to one of the moderators to back up your vendor rating.

Also, in order to see how people voted, you do not need to place a vote. To my knowledge there is a button to at the bottom right of the voting box that says "view poll results". This will show you how people voted without having to cast a vote.

While I agree that people who vote poorly for a vendor do not need to be harassed, you could have just done us the justice of merely stating to the mods that your vote standsor can be removed as that was your experience and we could leave it at that. It is my feeling that while giving a vendor a bad rating, you certainly don't need to justify it to the vendor or the moderators if you choose not to. However, as you only have a few posts, we like to make sure that the voting is legitimate (which is why we contacted you). We have had several cases where people have either voted in the wrong category or voted for the wrong vendor and it is our right to contact the voter to be sure that they voted correctly. Until we can perfect this ratings system, we will continue to contact voters if the need arises.

I'm sorry if you feel put out in this matter but this is just the way it has to be for now. Please accept our apologies.

+1 I think that's only fair.

[wickedfrags]

I now see the vendor rating being discussed has been removed...

Interesting to learn that Seamazter was not likely a paying customer, but still had a "vendor experience". I Agree the rating system is not perfect but there has to be some type of criteria for leaving feedback to keep the vendor fedback forum reputable and free of spam.

Regarding what may be considered being "short" via email, yes this can happen from time to time. While I am sure many that email me are aware, these are essentially frags from my personal system. I have a full-time job, am renovating my basement, have a new mustang.................and am also married. While I attempt to reply to all emails in a timely manner, sometimes other competing priorities come first.

While I will be the first to admit that 9 out of 10 emails do not turn into an order, I treat all emails the same and do my best to reply ASAP. You could compare electronic customer service to shopping at a local store, sometime the store is really busy and you are not going to get the customer service you were looking for. Other times, during times when there is less going on, well you are more likely to get the service you require. Bad this is via email, you can not see the other customers/priorities waiting for service!

Sorry if I created extra work for members or staff - I am just a little passionate about my products and process. Perhaps a couple more posts here then I can close the thread. Thanks. Dave @ wicked

[fooser]

Yes, Dave does seem to be very busy lately.
I also experienced voting in the wrong category before, but this was fixed. Unfortunately, the name is still there, but the number is the way it should be.