Vendor Ratings Forum

Monti-Man · #1 08-17-2008, 11:28 PM

I have dealt with bussiness's that before i have even bought something I received the poorest customer service and choose not to shop there.So should i not be able to rate them because i never purchased anything there? i have received details(promises) on shipping,packaging etc before i actually enetered into the sale and had i known about the bussiness from some other way than i wouldn't have shopped there.Sure the product might be okay but in all reality the customer service sucks as they lied from the get go. Its not all about the purchasing power. Customer Service has alot to do with a voting system as we'll.

I would think that the vendors with good customer service and rating's have nothing to worry about when it comes to 2 upset people and 30 happy customers. Example(Snappy)
Yes indeed if you have alot of unhappy people than either something is up(pm a mod) or you need to reevaluate how you are running your bussiness.

You can't please everyone. Do you think places like Future Shop etc....Really care about the people they have ticked off along the way. They have enough "Happy" customers to still run a good bussiness.

sphelps · #2 08-18-2008, 12:00 AM

It's important to note not all us vendors are the same. I for one have very small customer bases and as a result, for the most part, get to know all my customers quite well. I always ensure my clients are completely satisfied so either someone took one of my posts too seriously or I have an angry customer. Either way I have no way of resolving the issue. If there's a problem I would like to fix it.

Also what about all those great local stores supporting this site? I've seen it many times, someone with little experience buys a piece of livestock without knowing much about it. It either dies or does something they don't like and they blame the store for not having mind readers. Now when they're still mad they can vote on these forums. The next day the same guy is back at the same store buying something else. And the whole time that LFS just wanted to support the site and let people know where they are.

blaster · #3 08-18-2008, 12:11 AM

I think since the venders are the ones paying for advertising on this site,there input should be heard

fencer · #4 08-18-2008, 12:18 AM

Wrong...they pay for the right to advertise, not the right to dictate how Sys Admin runs the forums.

blaster · #5 08-18-2008, 12:23 AM

same thing

Aquattro · #6 08-18-2008, 12:38 AM

Well, my recommendation to the rest of the staff is that this feature again be removed. Regardless of what we do, half like it, half don't.

You try so hard, and nobody ever gives you an inch....

blaster · #7 08-18-2008, 12:40 AM

I'm sure you could make it work brad.This was the first kick at the can

Brent F · #8 08-18-2008, 12:42 AM

Quote:

Originally Posted by Aquattro

Well, my recommendation to the rest of the staff is that this feature again be removed. Regardless of what we do, half like it, half don't.

You try so hard, and nobody ever gives you an inch....

Too bad, I think it is real close and I have found it very useful.

sphelps · #9 08-18-2008, 12:47 AM

Quote:

Originally Posted by Aquattro

You try so hard, and nobody ever gives you an inch....

Are you talking about vendors or staff. I don't remember being asked or even told about this feature, it just showed up. All I want and others may agree is a public voting system and the choice of participation. This is not much to ask so who's not given what?