not happy with vendor

[Canadian]

I agree with the concept that buyers need to take the responsibility to research a potential vendor fully on their own. PM is a good way to accomplish this.

However, I don't think it's unreasonable for a consumer to be frustrated given the policy that negative reviews are censored while positive ones are left - it clearly leaves a hugely skewed impression. Say for instance I move to Victoria from Seattle. I get on Google and search for something like "coral frag online vendors in Canada reviews" and some cached links to posts on Canreef come up. I read some positive reviews about numerous vendors and draw the conclusion that they're all great so I pick the one that has the prices I like only to discover that the particular vendor is atrocious and all negative reviews have been censored. I think this situation is very likely and if I was the victim I would certainly be miffed.

[marie]

Originally Posted by Canadian

I agree with the concept that buyers need to take the responsibility to research a potential vendor fully on their own. PM is a good way to accomplish this.

However, I don't think it's unreasonable for a consumer to be frustrated given the policy that negative reviews are censored while positive ones are left - it clearly leaves a hugely skewed impression. Say for instance I move to Victoria from Seattle. I get on Google and search for something like "coral frag online vendors in Canada reviews" and some cached links to posts on Canreef come up. I read some positive reviews about numerous vendors and draw the conclusion that they're all great so I pick the one that has the prices I like only to discover that the particular vendor is atrocious and all negative reviews have been censored. I think this situation is very likely and if I was the victim I would certainly be miffed.

I don't know about everyone else but when I'm looking for a vendor and there are no reviews about them at all and others have rave reviews, to me thats the same as a bad review and therefore should be avoided

[blaster]

This is getting boring

[fkshiu]

Originally Posted by blaster

This is getting boring

[Veng68]

Okie dokie......... getting boring......... so that is all I have to say on the subject.

Cheers,
Vic [veng68]

[Aquattro]

I'll address one issue, because, well, I'm getting bored too. We ask that NO vendor reviews are posted, good or bad. We try to remain neutral. However, when a sponsor gives exellent service and Canreef members want to pay kudos, we tend to leave that alone.

We also do try and consider the members, and most of us don't like this policy anymore than you, but we don't have any good ways around it. When we zig, the members are mad. Zag, and the vendors are mad. So in the end, if we lose 4 members that are mad, we stay open. If we lose 3 vendors that are mad, well, we all go away. (numbers used as example only, I have no idea what we need to stay afloat.)

I first suggested the PM method, and it appears to work for the majority. I'm sorry if some people didn't catch on to this method before negative dealings, but it's the best we have right now.

We're looking at options, and if we can provide a service in this area AND keep almost everyone happy, we'll do it. If something is going to jeopordize the board, well, then we won't.

While everyone likes to think this is a great public forum, and they should be able to say and do what they want, it is in fact a private business, just like everything else. The mods' job here is to enforce such actions as to ensure that the business runs smoothly, most of the time. So while I'd personally love to name off every business that ever rooked me, it isn't in the interest of the company, and therefore I do what needs to be done in order to maintain the board.

Anyway, again, we've run the course of vendor reviews, I don't see any more point in discussing further.
Yes Catherine, you're IBTL