not happy with vendor

[Ephraim]

Yes, one must do research before dealing with any online vendor. Sponsership of hobby forums does not give any assurance of quality. That is an unfortunate fact that many people new to the hobby may not realize.

I for one will not be dealing with Canreef sponsers any more until there is some assurance of quality from the person/people taking the payout for the banners.

[ShrimSkin]

I have to agree, all the excuses in the workd could be made, but the fact is that the people that use this site are being taken advantage of by a vendor. A vendor who REFUSES to give refunds and will only give you credit for product that arrives dead anyway. I was not aware of negative comments being deleted. That is BS, what kind of business owner doesn't want negative comments? Now it makes a lot of sense why I couldn't find any.

I guess the questions is who is more valuable to Canreef, the memebers or the bad sponsors. It should be posted publicly who the vendor is, there are other sponsors that are great and shouldn't have to deal with this.

[fishytime]

So now as an employee of a shop that is a vendor here, I can expect to not get business from some canreefers because of an association with canreef? There is something soooooooo not right about this.I find it sad that anyone with a credit card # can become a vendor here? These forums are here for the hobbyest, not the vendors. This site is here to help people, not steer them towards a bad experience.

[rocketlily]

I have been following this thread with interest and would like to share, as a person who prefers to shop online. I don't like to spend alot of time driving around. I am in no way affiliated with any vendors and I have in the past purchased from Canreef sponsors. I spend the time to check out posts regarding them and PM other members who have bought from them. If I cannot find any posts about them, I create a thread and ask for opinions.

I regularly purchase from a supplier and when checking them out was told I would have a couple of issues. I do have these issues, and continue to deal with him because I can deal with the issues. In reading posts regarding him, I got what I expected. I have purchased twice in the last two months with another supplier and all my expectations have been met (if not exceeded) by him. In reading posts regarding him, once again, I got what I expected. I purchased from a major supplier in the US and the replies I received warned me about major Customs charges. Once again, I got what I was warned about.

I am currently dealing with another sponsor of Canreef regarding a major purchase. I have done my research, checked references and I am very confident that next month, I shall be posting a picture of my purchase, along with a big Thank You.

It is up to all of us to check thoroughly the places we spend our money. Would we walk into a dirty little shop with dirty tanks and hand over our money? Since you cannot be at the place you are spending your money when dealing online, let the other members be your eyes. I am sure that you will find that the members of Canreef can be brutally honest with you.

[Delphinus]

First of all, for those who seem to be unhappy with the board, perhaps instead of issuing ultimatums and grandstanding, you could consider running your own board.

It has already been stated that we are discussing what options we can implement for the future. Please feel free to offer constructive advice and suggestions, but please recognize that we can't implement all of them.

As staff here I feel my shins kicked slightly after reading some of these comments. I'll say this: if the thinly veiled attacks of the staff continue, then the response from the staff will be appropriate. Constructive criticism welcome, unconstructive criticism not.

[superduperwesman]

Originally Posted by Delphinus

First of all, for those who seem to be unhappy with the board, perhaps instead of issuing ultimatums and grandstanding, you could consider running your own board.

It has already been stated that we are discussing what options we can implement for the future. Please feel free to offer constructive advice and suggestions, but please recognize that we can't implement all of them.

As staff here I feel my shins kicked slightly after reading some of these comments. I'll say this: if the thinly veiled attacks of the staff continue, then the response from the staff will be appropriate. Constructive criticism welcome, unconstructive criticism not.

I agree we must offer constructive criticism. Moderation of this site would not be an easy job.

I guess my only feelings on this topic are:

Truth never fears investigation ie if you are a quality vendor most will have nothing bad to say about you so have all the threads you want, and if they do go bad good vendors want to know so they can fix it. Like ebay there will always be a few yoyo's who leave bad feedback but those people are seen for what they are when standing next to everyone else's opinions.

I've seen posts bashing vendors and others are quick to the rescue because the vendor is a good one. That being said I think "vedor reviews" should not be so quickly moderated. The truth will come out, and if its a bad truth that gets deleted researching that vendor quickly become difficult.

I do know that I don't think the vendor fee should buy immunity, and if a vendor has a problem with posts about them not getting deleted they are probably not the kind of vendor we want on canreef.

[marie]

Originally Posted by superduperwesman

...



I've seen posts bashing vendors and others are quick to the rescue because the vendor is a good one. That being said I think "vedor reviews" should not be so quickly moderated. The truth will come out, and if its a bad truth that gets deleted researching that vendor quickly become difficult.

.

All fine and dandy until someone threatens legal action. Are the members of the board ready to cough up money for the lawyers needed?

[Patrick1]

So rather then getting all bent out of shape, pointing fingers and saying "well until people do this or that". Your the buyer, you make the final decision. Not the people running the forum, not the people on the forum, not the vendor.

When I joined the forum I read the rules and had a choice to accept them or not be a member. Yeah sure kick out the banner ads and we can all share the cost of running this site.

Or my understanding of things there is no rule against posting "ANY ONE DEALING WITH VENDOR 'X' PLEASE PM ME"

Is it just me or does that not make more sence then beating the staff of the forum over the rules we all agreed to.

[Aquattro]

Originally Posted by superduperwesman

I do know that I don't think the vendor fee should buy immunity, and if a vendor has a problem with posts about them not getting deleted they are probably not the kind of vendor we want on canreef.

Just so you're aware, this is pretty much how the staff feel and are discussing options to add substance to this thought.

[Snappy]

Since I am not the sponsor in question that got this thread started I guess I should have just ignored it but I don't like how it's turned into an attack on the "mod squad" and lumping all vendors together in a negative manner. And for the record I'm not just some guy with a credit card #

I for one will not be dealing with Canreef sponsers any more until there is some assurance of quality from the person/people taking the payout for the banners.

That is your right but obviously not very well thought out.
It's irresponsible statements like this that are quickly typed in the heat of the moment that contribute to the reasons "bad reviews" are not allowed. There will sometimes be issues with what one purchases anywhere but some people tend to get carried away and would post negative comments about a vendor before they are given an opportunity to correct whatever the issue was. Should the vendors start posting bad customer experiences with the members as well or perhaps publish a list of known "tire kickers" who never follow up their promised purchases. The whole thing is just silly.

It should be posted publicly who the vendor is, there are other sponsors that are great and shouldn't have to deal with this.

I agree with this 100% if there are unresolved issues. Again that is on the assumption that the vendor was contacted and given the opportunity to make things right.

We are looking at options for a poll, with a rating system.

Great idea as long as when the "poll rating" idea is used it's not anonymous. There needs to be accountability from the members who post there in the same way it is expected from the vendors. If people have to give their name and others can see how they voted they are more likely to be honest.
As mentioned by several members PM'ing works very well and I endorse that as the best course of action to get your own vendor reviews.