A Big Rant & a Big Thanks!

[mseepman]

I worked at a dealership for a good number of years and I can tell you that this was a very normal thing from many of the "quick-lube" type shops. Just a while back, my friend had her 1 year old VW Golf get a tranny flush at one of these places while she was in for an oil change...needless to say, they flushed it but proceeded to also put motor oil in the tranny. Funny enough they say that it couldn't have been them that did this even though my friend didn't even make it home before everything seized. Small claims court is where it's at now.

[fishoholic]

Originally Posted by VFX

They're paying for the damage!

Thank God!

As it was a pricey repair!

.

That's good to hear.

Originally Posted by mseepman

I worked at a dealership for a good number of years and I can tell you that this was a very normal thing from many of the "quick-lube" type shops. Just a while back, my friend had her 1 year old VW Golf get a tranny flush at one of these places while she was in for an oil change...needless to say, they flushed it but proceeded to also put motor oil in the tranny. Funny enough they say that it couldn't have been them that did this even though my friend didn't even make it home before everything seized. Small claims court is where it's at now.

Yikes!

[DanG]

Yikes.

At least they're doing the right thing and covering it. I've heard far too many stories where they claim it's not their fault and you have to try and sue to recover the money.

[VFX]

Originally Posted by DanG

Yikes.

At least they're doing the right thing and covering it. I've heard far too many stories where they claim it's not their fault and you have to try and sue to recover the money.

There was no getting away with this one for the Lube company... they didn't argue against it as far as I know.

I guess I got lucky with my bad luck!

.

[mark]

Had close to the same on the wife's Pathfinder.

Went to one of those big drive-thru change places, come home and parked the car in the garage. Next day the wife's leaving for work and for some reason I was in the garage saying good-bye and noticed some drips on the garage floor when she was backing out.

Crawled underneath and thinking oil filter but no, found the drain plug only finger tight. Called the company went on a rant and got two free oil changes. Did the two, checking the plug each time, then never went back.

Something though, when you get the change, they're yelling back on forth like "tight on three" and shaking you truck from below like they're really checking something.

[dsaundry]

Being in this business for 30+years I know stuff happens, its a human business and accidents happen. I have my personal opinions on the fast lube places but I have seen qualified tech's make huge mistakes too. I think the company is doing a good job..a little slow in communication but good nonetheless and backing up their mistake. Thanks for the kind words about my shop Viv..You are more than welcome..always glad to help..

[VFX]

Originally Posted by dsaundry

Being in this business for 30+years I know stuff happens, its a human business and accidents happen. I have my personal opinions on the fast lube places but I have seen qualified tech's make huge mistakes too. I think the company is doing a good job..a little slow in communication but good nonetheless and backing up their mistake. Thanks for the kind words about my shop Viv..You are more than welcome..always glad to help..

I admit I was very surprised they agreed to pay for the damage without so much as a fight!

I do wonder if the guy who did the oil change was fired!

Anyway, thanks again, it would've been a MAJOR pain in the *** without your help!

.

[Sebae again]

Because of past issues,I do most of my own work. Reminds me of a time when I had to bring in a truck to a heavy duty shop and explain to the owner how to pull the axle apart. Or the time I took a truck in to an even better recommended shop for a headlight ground problem and they thought it was related to a 2 month old transmission ,so without permission ,they ripped the trany apart. To their surprise they discovered nothing wrong with the trany and thought it was okay to hand me a $ 7000 dollar bill . Needless to say ,the headlights still had a problem. So I'm glad you went to Darryl. A good mechanic is worth their weight in gold.