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#31
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![]() Thank you Kevin,
This is what I was kind of getting at, this is the first time I have ever seen a warranty on live fish over 24 hours and to have it expanded 365 times that amount is... baffling to say the least. I thought it was industry standard to not provide warranty on live fish due to the uncertainty of the buyer and I'm going to need some details on that warranty if I wish to commit. Levi Quote:
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#32
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![]() Quote:
Like I said this is a guarantee from the Breeder, and is quite unpresidented. That is why I contacted the wholesaler and breeder on this issue. I have an email confirming the guarantee from our suppliers. Kevin, The reason that I have been looking for months for these is not because they were not available from this breeder, but we did not know of this breeder until recently. Colors like this were not avaliable from mainstream suppliers that most stores dealt with. When was the last time anyone saw Red seahorses in Canada? The only reason you have this list in your hands is because of my diligence in looking for them in the past months, and willingness to share it with other stores that deal with my wholesaler. When I finally found them I passed the breeders information to the wholesaler that supplied you this list so they would be avaliable to the general public readily. Look lower in the list, it states, "Seahorse Stock - 1 year live guarantee - no discount" in the blue bar. If you do not see this then you are not dealing with the same breeding facility. Also what they have available for sale, is not their total stock, they have many grow tanks running at once. As for your comment of "poor hobbyist", anyone that knows our store, or has had dealings with us, know we don't just sell our fish to anyone that has a fistful of dollars, we question the customer of their setups, and experience, and match the livestock accordingly. Seahorses are for the advanced hobbists. I don't know how many customers I have personally turned down because they were not ready for seahorses. If we notice someone not experienced enough or has a tank not mature enough we don't sell it. It is that simple. If the odd person slips through the crack or gives us incorrect information or just lies that will all come out when they need them replaced. Replacements will not be immediate unless we have them in stock, otherwise they have to await the next shipment. Most people learn from their mistakes, and if they don't then I will refund the purchase amount. It is not like I would lose anything anyhow, as the livestock will still be replaced regardless. Not often do we get live guarantee's like this, and it should be utilized by the stores and not kept quiet. Ken - BWA Last edited by BlueWorldAquatic; 02-27-2010 at 07:28 PM. |
#33
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![]() Please, this is not a discussion on ethics nor policies. I was not meant to be, so lets keep it that way.
Ken - BWA |
#34
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![]() Oreder is expected next week, added a small fish order to it too.
Orange Seahorse Bright Orange Seahorse Yellow Seahorse Red Seahorse Purple Tang Golden Heart Trigger Emperor Angelfish Bright Red Nemo Clown Personifer Angel Yellow Blenny Red Spotted Blenny Blue Carpet Anemone Flourrescent Blue Carpet Anemone Flourrescent Green Carpet Anemone Flourrescent Green Bulb Anemone Teddy Bare Crab Cleaner Shrimp |
#35
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#36
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Ken |
#37
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![]() Ken,
I just talked to Kevin at Red Coral and he informed me he would not put a 1 year guarantee on the red&orange seahorses coming in. Would you ship to Airdrie? Also what would be the terms on the 1 year guarantee? I have kept seahorses in the past and am looking to add 2 reds to my tank. If one died would I get one from your stock or from your next order or would I receive my money back? What conditions would apply to this guarantee? Thanks
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freshwater 55gallon bowfront Saltwater 55gallon column seahorse tank saltwater 65G mixed tank w/ 30G sump |
#38
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![]() How many seahorses are in the seahorse tank now?
It is not recommended to mix seahorses from different sources in the same tank. While it has been done, it usually leads to problems most times causing death of one species or sometimes both. Seahorses become somewhat tolerant of pathogens they grow up with but when exposed to pathogens of other sourced seahorses/fish, they many times succumb to this new exposure. |
#39
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![]() Quote:
I was informed by the breeder, as long as I have the body they will replace it, if we have it in stock we will replace it on the spot. If not, we would have to wait until the next one is avaliable. Ken - BWA |
#40
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![]() Hi Ken,
Do you have comfirmation on weather or not your getting this order today? |
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