Seahorse Galore **ARRIVED**

[Red Coral Aquariums]

Originally Posted by BlueWorldAquatic

I have been informed by the supplier.

Here is an unprecedented guarantee; they are offering a “1 year live guarantee”.

Ken - BWA

Ken;
I am looking at the same order sheet and will be ordering some myself but don't see any customer guarantees.
None the less How would you handle this ?.
Since the order form shows a limited quantity and most resellers have been looking for these (like you said 6+ months) you would replace one if it dies with your stock? or.
Having a replacement seahorse sent to you would cost a fair bit , would you cover that cost or the customer?
After 1 week, 1 month, 6 months, 1 year are these sea horses going to be readily available so you can replace with your guarantee. At that point would you be refunding the customers $.
Would each replacement seahorse start again the 1 year guarantee? If so you could keep a "poor hobbiest" in seahorses for the rest of BWA's lifespan.
Would you control who you sell to (ie people with seahorse setups) there is potentially a limited supply and with a guarantee everyone could give them a shot.
These are the first questions that come to mind.
Kevin
Red Coral Aquarium

[Red Coral Aquariums]

Originally Posted by Red Coral Aquariums

Ken;
I am looking at the same order sheet and will be ordering some myself but don't see any customer guarantees.
None the less How would you handle this ?.
Since the order form shows a limited quantity and most resellers have been looking for these (like you said 6+ months) you would replace one if it dies with your stock? or.
Having a replacement seahorse sent to you would cost a fair bit , would you cover that cost or the customer?
After 1 week, 1 month, 6 months, 1 year are these sea horses going to be readily available so you can replace with your guarantee. At that point would you be refunding the customers $.
Would each replacement seahorse start again the 1 year guarantee? If so you could keep a "poor hobbiest" in seahorses for the rest of BWA's lifespan.
Would you control who you sell to (ie people with seahorse setups) there is potentially a limited supply and with a guarantee everyone could give them a shot.
These are the first questions that come to mind.
Kevin
Red Coral Aquarium

Was that a guarantee through the manufacturer or the wholesaler.?

[Zoaelite]

Thank you Kevin,
This is what I was kind of getting at, this is the first time I have ever seen a warranty on live fish over 24 hours and to have it expanded 365 times that amount is... baffling to say the least.

I thought it was industry standard to not provide warranty on live fish due to the uncertainty of the buyer and I'm going to need some details on that warranty if I wish to commit.
Levi

Originally Posted by Red Coral Aquariums

Ken;
I am looking at the same order sheet and will be ordering some myself but don't see any customer guarantees.
None the less How would you handle this ?.
Since the order form shows a limited quantity and most resellers have been looking for these (like you said 6+ months) you would replace one if it dies with your stock? or.
Having a replacement seahorse sent to you would cost a fair bit , would you cover that cost or the customer?
After 1 week, 1 month, 6 months, 1 year are these sea horses going to be readily available so you can replace with your guarantee. At that point would you be refunding the customers $.
Would each replacement seahorse start again the 1 year guarantee? If so you could keep a "poor hobbiest" in seahorses for the rest of BWA's lifespan.
Would you control who you sell to (ie people with seahorse setups) there is potentially a limited supply and with a guarantee everyone could give them a shot.
These are the first questions that come to mind.
Kevin
Red Coral Aquarium

[BlueWorldAquatic]

Originally Posted by zoaElite

I thought it was industry standard to not provide warranty on live fish due to the uncertainty of the buyer and I'm going to need some details on that warranty if I wish to commit.
Levi

Levi, That industry standard needs to be changed. Stores should be held accountable for the livestock they sell out too fast or sick. It should never be considered buyer beware. We in fact have a 72 hour live guarantee for our customers.

Like I said this is a guarantee from the Breeder, and is quite unpresidented. That is why I contacted the wholesaler and breeder on this issue. I have an email confirming the guarantee from our suppliers.

Kevin, The reason that I have been looking for months for these is not because they were not available from this breeder, but we did not know of this breeder until recently. Colors like this were not avaliable from mainstream suppliers that most stores dealt with. When was the last time anyone saw Red seahorses in Canada? The only reason you have this list in your hands is because of my diligence in looking for them in the past months, and willingness to share it with other stores that deal with my wholesaler. When I finally found them I passed the breeders information to the wholesaler that supplied you this list so they would be avaliable to the general public readily. Look lower in the list, it states, "Seahorse Stock - 1 year live guarantee - no discount" in the blue bar. If you do not see this then you are not dealing with the same breeding facility. Also what they have available for sale, is not their total stock, they have many grow tanks running at once.

As for your comment of "poor hobbyist", anyone that knows our store, or has had dealings with us, know we don't just sell our fish to anyone that has a fistful of dollars, we question the customer of their setups, and experience, and match the livestock accordingly. Seahorses are for the advanced hobbists.

I don't know how many customers I have personally turned down because they were not ready for seahorses.

If we notice someone not experienced enough or has a tank not mature enough we don't sell it. It is that simple.

If the odd person slips through the crack or gives us incorrect information or just lies that will all come out when they need them replaced. Replacements will not be immediate unless we have them in stock, otherwise they have to await the next shipment. Most people learn from their mistakes, and if they don't then I will refund the purchase amount. It is not like I would lose anything anyhow, as the livestock will still be replaced regardless.

Not often do we get live guarantee's like this, and it should be utilized by the stores and not kept quiet.

Ken - BWA

[BlueWorldAquatic]

Please, this is not a discussion on ethics nor policies. I was not meant to be, so lets keep it that way.

Ken - BWA

[BlueWorldAquatic]

Oreder is expected next week, added a small fish order to it too.

Orange Seahorse
Bright Orange Seahorse
Yellow Seahorse
Red Seahorse

Purple Tang
Golden Heart Trigger
Emperor Angelfish
Bright Red Nemo Clown
Personifer Angel
Yellow Blenny
Red Spotted Blenny
Blue Carpet Anemone
Flourrescent Blue Carpet Anemone
Flourrescent Green Carpet Anemone
Flourrescent Green Bulb Anemone
Teddy Bare Crab
Cleaner Shrimp

[viperfish]

Originally Posted by BlueWorldAquatic

Oreder is expected next week, added a small fish order to it too.

Orange Seahorse
Bright Orange Seahorse
Yellow Seahorse
Red Seahorse

Purple Tang
Golden Heart Trigger
Emperor Angelfish
Bright Red Nemo Clown
Personifer Angel
Yellow Blenny
Red Spotted Blenny
Blue Carpet Anemone
Flourrescent Blue Carpet Anemone
Flourrescent Green Carpet Anemone
Flourrescent Green Bulb Anemone
Teddy Bare Crab
Cleaner Shrimp

Just my luck! I'm in Edmonton tomorrow and Friday but I'm a week too early for the good stuff! I have been having the worst luck finding a blue carpet.

[BlueWorldAquatic]

Originally Posted by medhatreefguy

Just my luck! I'm in Edmonton tomorrow and Friday but I'm a week too early for the good stuff! I have been having the worst luck finding a blue carpet.

I can ship if needed. We have 3 coming.

Ken