Anyone made purchase with GOREEF!

M Woodhill · #1 09-24-2011, 05:01 AM

wanna purchase a skimmer and a t5 fixture there. it costs a lot so wanna get an idea.

thanks

reefermadness · #2 09-24-2011, 06:17 AM

an idea of what? Are you asking for recommendations on equipment or experience with goreef?

Tracey2 · #3 09-24-2011, 11:04 AM

I have bought from goreef, they are great, any problems and Mathieu will fix it.

cale262 · #4 09-24-2011, 12:03 PM

I ordered from them once...Never again.

Very poor communication/customer care...I made my order, three weeks later I hadn't seen anything nor heard from them, check my credit card, charges were made the same day as my order, called them up to see if I could get a tracking number only for them to tell me they hadn't shipped it yet. Yet everytime I've ordered from J&L, I recieve my orders within a week.

Tracey2 · #5 09-24-2011, 12:20 PM

cale, that's not the norm. I have ordered from them a few times and when you order you choose shipping 1-2 days or 2-9 something like that. I ordered frozen food from them once and it thawed before it got to me, I sent them an email and they quickly resent the food with a faster delivery free of charge. I ask many questions before I buy something and Mathieu has always been quick to reply with an answer.

shrimpchips · #6 09-24-2011, 12:56 PM

Did you order an item that wasn't in stock?

I've ordered from GoReef a number of times, and the only time I had any problems one quick email and Mathieu sent the replacement product right away. I would recommend him to others and I'll continue to order from him.

cale262 · #7 09-24-2011, 12:57 PM

Quote:

Originally Posted by Tracey2

cale, that's not the norm. ...

Maybe not but that's been my experience, even after talking to them on the phone I still didn't see my order for more than two weeks.

Fool me once, shame on you...Fool me twice, shame on me...

kole · #8 09-24-2011, 12:57 PM

I ordered from them last month and was short shipped one product. I emailed them about this and asked for a credit to my paypal account. I received the credit the same day and an email apologizing for the mix up. So a good vendor in my experience.

cale262 · #9 09-24-2011, 01:00 PM

Quote:

Originally Posted by shrimpchips

Did you order an item that wasn't in stock?

I've ordered from GoReef a number of times, and the only time I had any problems one quick email and Mathieu sent the replacement product right away. I would recommend him to others and I'll continue to order from him.

Eveything I ordered showed in-stock...and if it wasn't they should have contacted me to let me know, gave me options and not charged my cc until the item was indeed shipped.

M Woodhill · #10 09-24-2011, 03:45 PM

thanks guys.

i presume they are located in montreal and i'm in ottawa, a neighboring city.

seemingly most feedbacks are positive. i'm gonna purchase a skimmer and t5 fixture--totally fairly many many bucks. so i'll be callin the guy mathieu on monday.

hopefully he speaks english. my french sucks and no one understands what i spoke of few days ago when i was there, clearing custom for my tank.