HELP PUMP DIED ON ME

GinKu · #1 01-06-2003, 10:15 AM

i don't know what happen but it just died on me,
i had a LifeGard pump and i don't know what went wrong!!!
i'd open it to see if anything was stuck in there but nothing was there i'd tried to fire it up and it didn't start....any clue of what could of cause this?

Dez · #2 01-06-2003, 02:48 PM

This seems to be common with the Quiet one pumps... They shut off after they get too hot. Let it sit for a day and try it again. I run mine with a fan..

Yours isn't that old either... Ask Alan if he still has the receipt and see if you can warranty it..

Des

AJ_77 · #3 01-06-2003, 03:03 PM

I'll look for that for sure - that pump was new last spring. I might have the receipt from Big Al's. Has it re-started yet? I heard of the ceramic bearing heating up as well, but not failing completely.

There was a comment in the Equipment Reviews forum by clintyiu about them maybe having problems after two years, but a couple of owners I found on the net had them much longer than that.

Alan

pierremtl · #4 01-06-2003, 03:51 PM

Many external pump need oil, because the shaft is rotating againt some other part...maybe you can check the instruction...if it require oil...

My LittleGiant pumps get very hot and a bit noisy after few months...every year i open the pump for cleaning and check for the "liege" (at each end of the shaft) who keept the oil...

Just an idea...

Pierre

GinKu · #5 01-07-2003, 02:29 AM

it doesn't look like it's work at all....
i'd look under the pump and it looks like there is a crack,looks like it was gonna explode or something cuz it looks like a 2 liter bottle that has been shake vigerously! aww

AJ_77 · #6 01-07-2003, 03:58 AM

I cannot find the bill for that pump - have you looked in the box? I sometimes stash receipts in the packaging...

Alan

GinKu · #7 01-08-2003, 12:19 AM

ya i couldn't find it either....well i won't be able to get anoter pump for awhile now...so i'll have to run my skimmer in the main tank for awhile

and plus i'm getting bad cyano out break i'll just wait it out to die off do my water change and stuff so it should be alright i guess

but dam that sucks that it broke!
my tank looks really ugly

AJ_77 · #8 01-08-2003, 01:04 AM

There's no warranty card in the box?? Call the Big Al's up there and tell them what you have, and you want help getting the warranty honoured. Then tell them you want a loaner.

At the least they will have some information how to follow this up and get it repaired or replaced.

Alan

GinKu · #9 01-09-2003, 04:04 AM

i will call them up but would i have to call to big al's in calgary?
or edmonton?
what should i do?
i don't know i'm jobless right now and won't be able to get another for awhile now

alan i should still have warrenty for the pump tho right?

AJ_77 · #10 01-09-2003, 04:11 AM

Think you should call the Big Al's in Edmonton and tell them you lost the receipt, and how can they help you out now, given the age of the pump (less than 9 months). Be persistent, make them do something for you, being a good customer and all.

Or, get some further advice from Desmond at Aquarium Illusions up there - he's a genius!

What I mean is, he likely will have some advice how to handle a warranty issue.

Just don't let them brush you off.

Alan