problem with Tunze Osmolator

larrysy · #1 08-30-2014, 02:44 AM

Hi JL, I ordered a Tunze Osmolator 3 weeks ago, set it up but its not working as expected. The pump will start when powered on but will stop only after 2-3 seconds. Moving the float sensor up and down wont trigger the pump. Please advice. This is my first order with you.

Here is a video of the problem - https://www.youtube.com/watch?v=_u9gcvfYA-A

tidal_waters · #2 08-30-2014, 03:35 AM

Yeah I've had the same problem. I took the sensor out and cleaned it up a bit, seems to be working fine at the moment. I'm hoping it doesn't fail again this weekend as I'll be gone till Monday

htfn · #3 08-30-2014, 04:34 AM

My JBJ has dead and I'm thinking to get Tunze Osmolator or Hydor Smart. This is very interesting topic for me.

intarsiabox · #4 08-30-2014, 04:55 AM

Quote:

Originally Posted by larrysy

Hi JL, I ordered a Tunze Osmolator 3 weeks ago, set it up but its not working as expected. The pump will start when powered on but will stop only after 2-3 seconds. Moving the float sensor up and down wont trigger the pump. Please advice. This is my first order with you.

Here is a video of the problem - https://www.youtube.com/watch?v=_u9gcvfYA-A

Your best bet would be to contact JL directly through their website or phone them.

mikellini · #5 08-30-2014, 04:57 AM

This happened with my nano as well. Had no issues with the regular Osmolator

intarsiabox · #6 08-30-2014, 05:01 AM

Quote:

Originally Posted by mikellini

This happened with my nano as well. Had no issues with the regular Osmolator

I've read quite a few posts about problems with the nano version.

mikellini · #7 08-30-2014, 05:18 AM

Yeah, my replacement had issues as well. The Tunze Rep said it "wasn't possible". My vendor (not J&L) was very good and gave me credit and free shipping, I went with the regular osmolator on the next order. No problems so far, although I'd probably do it differently next time and run float switches with my apex

Ron99 · #8 08-30-2014, 03:50 PM

autotopoff dot com. Simple yet sturdy. I,ve been using one for years with no problems.

mikellini · #9 08-30-2014, 07:19 PM

Quote:

Originally Posted by Ron99

autotopoff dot com. Simple yet sturdy. I,ve been using one for years with no problems.

I used one from them for 5 years. Float switch failed. Should probably replace in intervals

larrysy · #10 09-01-2014, 06:40 PM

Thanks for the information, Denny. Since I already emailed JL, I'll just wait for their reply first, then I'll do the Xenia warranty claim if I need to.