problem with Tunze Osmolator

[larrysy]

Update: JL replied and referred me to to Xenia. I just filled up and submitted the warranty form.

[larrysy]

Here is another discussion on the Tunze warranty in Canada in case you are considering a Tunze product - http://www.reefcentral.com/forums/sh....php?t=1988108

The only thing I can do now is wait - hopefully not for more than 2 months as discussed in the link above.

[reefwars]

Originally Posted by larrysy

Here is another discussion on the Tunze warranty in Canada in case you are considering a Tunze product - http://www.reefcentral.com/forums/sh....php?t=1988108

The only thing I can do now is wait - hopefully not for more than 2 months as discussed in the link above.

xenia is good with their warrantyand times , i haven't read the thread but i do know that 2 mths is very rare for them and i personally haven't heard of anything that long and we deal with them all the time

[jlaquatics]

It is definitely not normal for it to take 2 months to replace Tunze parts. It could happen in the event a product has developed a problem that requires Tunze to take some time to determine the appropriate fix - but that is rare.

Please do contact us again directly, as you did previously, if you run in to any trouble with getting the necessary part directly from Xenia. I'll be sure to help you (and anyone else) in that case.

Jeff
J&L Aquatics Ltd.

[larrysy]

No communication yet from Xenia. regarding my warranty request.

[jlaquatics]

Sounds like I'll need to handle this swap with you.

I tried to call you but was unable to reach you. Please respond to my email or call us - thank you.

Jeff O'Neill
J&L Aquatics Ltd.