New Customer Servive Rules

[SeaHorse_Fanatic]

Personally, I've had very good customer service from Telus Mobility and Telus Optik TV/Internet. I hated dealing with Shaw when I was with that company cause they would almost monthly have some sort of fee added to my bill that was a "mistake" that they would reverse when & if I caught it and called them about it. Unless I kept a close eye on my monthly bill from Shaw, there would be spurious charges added which I'm sure a lot of Canadians ended up paying on top of the legitimate monthly charges. That's a major reason why I switched telecom companies.

Anthony

[Bblinks]

where is my mad face emoji...hate that bs.

[Reef Supplies]

I've been a client with them since 1997! I have never called them once...well, that's not true, I only call once every 2-3 years when my hardware is dead.

I had called them in July to add a 3rd line for my daughter. She's started high school this year so I thought it was a good idea to get her a phone.

Everyone is getting phones for free these days and I had to fight to get a friggen rebate on an Iphone. To make a long story short, it took 2 calls of over 40 minutes each to get the phone for $99.

$99 still kinda sucks considering i've been a client for almost 20 years and I already have two lines that cost me $135/month. This is a third line!

So I get my bill and I see that they ran my credit card for something like $600!

I had to call back yet again to have them credit my account.

Its absurd.

[gmann]

Not all phones are free. Only certain models are, and you would have to meet the required phone plan. Since this is a new contract and say you asked for a 6s, then yeah I would agree with you, but if you asked for a Iphone7 free, then I would consider $99 a win. Sucks, but well worth the Trade off for getting away from the retarded 3 year contract imo

[Reef Supplies]

Originally Posted by gmann

Not all phones are free. Only certain models are, and you would have to meet the required phone plan. Since this is a new contract and say you asked for a 6s, then yeah I would agree with you, but if you asked for a Iphone7 free, then I would consider $99 a win. Sucks, but well worth the Trade off for getting away from the retarded 3 year contract imo

We got a 6 not 7

[gmann]

Originally Posted by Reef Supplies

We got a 6 not 7

then by all means bitch away. is there a reason why you called in vs going to store? only reason I ask is deals are even better sometimes than website promotions.

[Reef Supplies]

Originally Posted by gmann

then by all means bitch away. is there a reason why you called in vs going to store? only reason I ask is deals are even better sometimes than website promotions.

Thought it would be quicker. Funny huh! heh