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#1
03-09-2016, 12:46 AM
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You would think if the email went to Tunze USA they would have the courtesy of letting people know where they should be directing their inquiries rather than ignoring them.
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#2
03-09-2016, 03:37 PM
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Thanks for the info!
I reached out to Xenia and Phil got back to me this morning. He mentioned that he didn't receive any request from Tunze USA but has advised me as to next steps. Will follow this through and see how it goes. He did reference this post so it's great to see that vendors are indeed watching forums to make sure customers are satisfied.
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#3
03-09-2016, 04:06 PM
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I had an issue with a Tunze 6095 purchased in the USA but then brought home to Edmonton. Cross border warrantee issues can be tricky. From advice received from Canreef members I contacted Roger from Tunze through the RC forum and he took care of it immediately with no hassle. Great customer service IMO.
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_________________________________________ 20 year old Hagen 100g 6' mixed reef. 36g sump with multiple broken Waveline products removed. Lights T5-LED combo. 1 Coral Beauty, 1 Flame, 1 Blue Tang, 5 Green Chromis, 2 Pajama Cardinals, Asst'd hermits & snails. 2 large boxes of broken expensive aquarium crap. 1 x VERY understanding wife.
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