Poor customer service

fixerupper · #1 03-02-2016, 11:46 AM

I'm with Ram on this one.
So often we hear about the impact that online vendors have on the brick and mortar businesses. The competition for our sales dollars can be fierce. Whenever possible we like to support our LFS even though they may cost a bit more. Their strong suit should be product knowledge and supporting impulse purchases by having a decent inventory and decent staff.

They have the ability to interact with a customer immediately which is something online vendors struggle with. If they screw up one of their (few) advantages over their online competitors they simply don't deserve our business. Look, I don't expect the employee at my LFS to know everything, but there's nothing wrong with saying, "I don't know but I can find out for you". If they pretend to know and give me false information it can have dire consequences for my tank. That hugely disrespectful of their customer base and their sales will eventually reflect that.

It's more and more common for me to go to my LFS to see if they stock some staple item only to find they don't. Ok, no worries. I explain my need and offer them the opportunity to fill that need with a suitable product they might carry. This brief dialogue is usually met with impatience and an attitude like I'm wasting their time. Sorry, if I've made the effort to drive across town to shop at their store they'd better have 3 measly minutes to interact with me in a positive manner. lately, the communication and service I've been getting online FAR surpasses what has been offered at stores. If the brick & mortar shops can't figure it out they're not going to survive.

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toytech · #2 03-02-2016, 03:52 PM

Recently was looking for bulbs locally , I run 2 coral + and 4 blue+ and found the coral plus , they where out of blue+ called a week latter " Do you have any blue + in stock yet ? No , and we don't know when we are getting them in but we have coral + its the same , its a blue bulb with a hint of white ." Um im sorry but when you only have 3 kinds of bulbs you should know the difference between them , but then never have any in stock anyway, I will spend my money online every time now .

Ram3500 · #3 03-03-2016, 06:41 AM

I still have no luck catching the little bugger. I have spent close to a hour each night trying to catch him but he is a cunning warrior. As soon as I get the net in hand he is on a full out defensive. His brain is smaller than a gran of rice but he is owing the tank. The only positive thing is my yellow tang resents his vibrant coloration and wants him dead . Unfortunately my pink lemonade polyps are fully retracted so he has moved on to my cali tort. Any one have a lion fish they would like to rent out for a week or two? Very frustrated

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The Guy · #4 03-03-2016, 02:48 PM

I'm told that when your tank lights are off and you shine a flashlight on them there blinded and you can snag them that way. Never tried it myself, but it's worth a try.

toytech · #5 03-03-2016, 04:39 PM

That works best after lights have been off for a few hours , then the fish are dormant and get stunned when you blast them with light . You can almost catch them by hand then .

Animal-Chin · #6 03-03-2016, 04:48 PM

I don't know your tank but here is how I got my 6 line out.

My tank is 6 feet long and packed full of rock and coral, I was NEVER going to catch this guy with traps or nets so I started a mini tear down. I took everything out of 1/3 of my tank, the coral and rock and left it empty. I then made a cheap plastic divider that was the dimentions of the width and hight of my tank that I could slide in to divide the tank. I put it half way in so there was still a large opening under it. I then chased the wrasse to the empty side of the tank but instead of catching it I slid the divider down and trapped him on the empty side of the tank. I could then easily scoop him out as there were no obstructions.

Then put the side of the tank back together. It was a pain but better than a full tear down. Some fish are just uncatchable.

mrhasan · #7 03-03-2016, 04:50 PM

This should work pretty well if you are desperate and want revenge:

Jokes aside, I have also read about the sudden flash of light. And apparently, red nets also help since fishes cannot see red that easily.

soapy · #8 03-03-2016, 05:39 PM

I got one of these guys out with a bit of 3/4 inch ID tubing using the syphon method. The syphon pull is pretty hard if the fish gets close to it at all he will get pulled through. I chased the fish around a bit with some grabbers until he settled in a place he thought was safe then I slowly moved the syphon to where he was and bingo he went down in a flash. This doesn't hurt the fish either.