POS Gyre - ready to put it in the garburator

[mike31154]

What good is any kind of customer service when the product is of such sketchy quality in the first place? All the new parts in the world are no good if they don't fix the issue at the manufacturing level.

[Bill@IA]

Originally Posted by mike31154

What good is any kind of customer service when the product is of such sketchy quality in the first place? All the new parts in the world are no good if they don't fix the issue at the manufacturing level.

They did fix the issue at the manufacturing level. The cracking wire issue was only a problem with the first run of units produced. New motors were provided to the distributer and dealers for quick replacement purposes and new anti-vibration mounts were sent to end users, of that first batch, that wanted them. The second manufacturing run. of GYRE 150s, were already being shipped with the upgrades and the newly released XF130s included the upgrades from the start.

[Myka]

Well that's what I heard too! Which is one of the reasons why I wanted to try the Gyre out. I sent a ticket to Coralvue on Saturday just in case they can help. So far, no reply from Canadian.

[Bill@IA]

Originally Posted by Myka

Well that's what I heard too! Which is one of the reasons why I wanted to try the Gyre out. I sent a ticket to Coralvue on Saturday just in case they can help. So far, no reply from Canadian.

Myka, just contact me if you want help. The Canadian distributer had been in China and may not have received your email at the time you sent it. I will be happy to help out. Have your receipt and serial # handy, so I can get this fixed for you tomorrow.

[Gooly001]

That's strange was your unit a Canadian warranty or USA? If you want I can PM you the direct Canadian number for contact.

[Myka]

Originally Posted by Gooly001

That's strange was your unit a Canadian warranty or USA? If you want I can PM you the direct Canadian number for contact.

Canada. Please do!

[Kabong]

I just wanted to say, as someone who works for a company that gets some of our products made overseas. We've had more then one product where we've designed a item, picked the materials, had a prototype made up, and approved for production.

Then when the product shows up parts/materials have been "subbed" with out our knowledge or approval.

Some times it makes a difference and sometime it doesn't.

At this point all your can do as a company is get a replacements out ASAP.

[Aquattro]

I keep coming back to this thread hoping for a video of a gyre in garburator

[hillegom]

Let it blend