POS Gyre - ready to put it in the garburator

[Myka]

Originally Posted by mike31154

Yow, those photos don't inspire much confidence in the build quality. So much for UL or CSA standards. I mean really! [...] Not sure why you would choose to silicone the wire rather than get that motor replaced as well?

I know, eh?! I siliconed it because I was tired of waiting for customer service. I just wanted to try it out in my tank. I can pull the silicone off pretty easily.

I don't think it will electrocute anything, or I would have already got zapped. I got zapped pretty good by a clients' tank last week, and I'm pretty sure it's clear enough in my mind to remember how it feels. It's unplugged right now though, and I'm waiting for customer service again.

Originally Posted by mike31154

Good luck with this one too, but if it was me, that thing would be in the trash! Regardless of whether it moves water more to one's preference than say a Tunze or VorTech, you gotta know when to say uncle on a product. (Title of the thread! do it..)

The customer service is what's killing me. I waited to see what everyone was saying about the Gyre, and everyone seemed pretty happy over the last year or so. But me? Yeah, if I didn't have bad luck, I'd have no luck at all.

[Myka]

So today, I screwed around trying to get it running again, and no go. I got it running for 5 mins once, but that was it. So I figured oh what the heck, and put the original motor back on it, and it works fine. It's running in there now. Pretty sweet new motor block...

[The Guy]

After everything I've read in this thread about Gyre I'm glad I only thought about buying one. I'll stick to the Vortech's I like the cord on the outside, out of the water.

[Gooly001]

I've found that the Canadian distributor for Maxspect are very quick in shipping out the replacement parts. Usually got mine within a couple days of registering probpem. Maybe some lfs are dealing with coral vue directly and therefore logistics to get parts are a bit more of an effort due to shipping and cross border paperwork?

[Bill@IA]

Originally Posted by Gooly001

I've found that the Canadian distributor for Maxspect are very quick in shipping out the replacement parts. Usually got mine within a couple days of registering probpem. Maybe some lfs are dealing with coral vue directly and therefore logistics to get parts are a bit more of an effort due to shipping and cross border paperwork?

That is correct. Maxspect CANADA handles Canadian Warranty only. Most authorized Canadian Maxspect Dealers, such as ourselves, have these parts in stock and instructions from Maxspect Canada to ensure the shortest possible delay time for customers.

[Gooly001]

+1 on the Canadian side of Maxspect.
They've even shipped me free of charge the new vibration mounts when feed back was given that G1 were loud. Definetly a brand that's very customer service oriented at least in the Canadian side of the border.

[mike31154]

What good is any kind of customer service when the product is of such sketchy quality in the first place? All the new parts in the world are no good if they don't fix the issue at the manufacturing level.