Apex

rishu_pepper · #1 09-01-2015, 03:57 AM

Quote:

Originally Posted by Aquattro

I would see if you can connect direct, update the FW and load the latest boot loader.

I've sent in a ticket, they gave me a resolution which didn't work at all, so I'm now awaiting their reply on the solution. May have to try your recommendation but I'll wait to see what they say first.

Nothing but trouble, this Apex.

Simons · #2 09-01-2015, 03:28 PM

you could still try connecting to it through a PC...if you use the Apex flash wizard it will find any Apex on the local network and then you could connect that way.

rishu_pepper · #3 09-03-2015, 11:17 PM

Wow, I sent a reply asking to set up the phone support session for Friday a couple days ago, since I could take time off work to stay home and deal with it. I never got a confirmation so I didn't call off work, only to just receive an email now saying "Oh I am sorry we missed your email." Now I have to rush home next week Thursday to deal with it. Unbelievable.

I know Apex is like the gold standard of aquarium controllers, but I'll never buy their products ever again. So disgusted.

Slyguy00 · #4 09-03-2015, 11:20 PM

I noticed my apex changes its ip address every once and awhile and I can't log into it with my phone until i got to my display, check the IP address and change it on my phone. Then it works.

Simons · #5 09-04-2015, 04:26 AM

you must have it set to DHCP instead of a static address....

BobFish · #6 09-04-2015, 05:44 AM

Apex support called yesterday and sorted all out, reset IP address and reloaded software for display...all good now.

rishu_pepper · #7 09-11-2015, 02:59 AM

Apex just called and we spent an hour on the issue, the Apex is still unable to work properly. I give up.