Jl fails yet again.

[Accordexi]

Originally Posted by gobytron

You will never know if you would have received the same treatment had you not made a public complaint.

Chances are, you would have as most people report excellent service from J&L.

Good on you for reposting here to ensure everyone knows that JL came through at the end of the day.

we all know mistakes happen and I think that what all of us really expect is for companies to accept accountability for their mistakes and at least offer to do what is in their power to make it right.

Well knowing Jeff now I would say I would have had that fish without any problem.
He would have made it right. Without the public outcry.

Each case is different and I really like how Jeff handled this one.

Thx again Jeff.

[gobytron]

Originally Posted by Accordexi

Well knowing Jeff now I would say I would have had that fish without any problem.
He would have made it right. Without the public outcry.

Each case is different and I really like how Jeff handled this one.

Thx again Jeff.

I'm sure no one who deals with JL regularly is surprised to hear it.

[Aquattro]

J&L started with this kind of service with John, and Jeff has carried the legacy well. Never had an issue that wasn't resolved above expectations. Without publicly airing it.