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Old 04-10-2015, 07:57 PM
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Myka Myka is offline
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Quote:
Originally Posted by Reef Supplies View Post
Myka, I had no idea it was you :-) Nice to finally talk to you and it's great to see that you have chosen to purchase for us!

Sorry about the UVL Super Actinic. They have been had to come by for some reason, we are working on a solution. The Super Actinics that we have left in stock are the 24W :-(
Hey Ray, yeah good to unofficially meet. I'll catch you next time on the UVL bulbs no biggie.

For me, it's all about what happens when there is an issue with a shipment or an issue with a product. That's where customer service really shows. Any monkey can make a smooth transaction look good.
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  #2  
Old 04-10-2015, 10:25 PM
gobytron gobytron is offline
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In retail, things go wrong, it'as inevitable.

What adds the most value from my perspective as a consumer, is how it is handled once it does go wrong.

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