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#1
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![]() Quote:
For me, it's all about what happens when there is an issue with a shipment or an issue with a product. That's where customer service really shows. Any monkey can make a smooth transaction look good. ![]() |
#2
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![]() In retail, things go wrong, it'as inevitable.
What adds the most value from my perspective as a consumer, is how it is handled once it does go wrong. A+ |