Another disappointment with Reef Supplies

[FishyFishy!]

Totally posted this in the wrong section. I've ordered from Ray a ton, and think his customer service has been awesome. Take it up in the vendor forum. Dont crowd buy and sell with your problems.

[mihaivapler]

Originally Posted by FishyFishy!

Totally posted this in the wrong section. I've ordered from Ray a ton, and think his customer service has been awesome. Take it up in the vendor forum. Dont crowd buy and sell with your problems.

please move it to the vendor forum.
i don't dissagre with that,i just share my problem what i encounter.ordered first time i got my pump after a long time,i understand that it can happen so i gave another shoot and ordered again from him,the second time same issue.and to be honest i was about to order again after i placed the last order...all he has to do is just update his site or if he receive an order which he does not have in stock just send a quick and simple email letting that person know that he does not have it and not letting his customers to wait to get the order for weeks until a new shippment comes in..

[christyf5]

it sounds like you've been in contact with Ray, not sure why you are airing this here. I'll leave it in his forum for him to respond. Keep comments civil please.

[Treebeard]

Chalk it up to a busy time for Ray. I have always been happy with his service.

[reefwars]

Originally Posted by Treebeard

Chalk it up to a busy time for Ray. I have always been happy with his service.

It's a really busy time of year right now for anyone shipping or waiting on shipments , there's a lot of delays and were also feeling it too , happens this time of year every year things getting delayed going right down the chain but things always get back on track quickly

[SeaHorse_Fanatic]

Same. Got an awesome deal last Christmas and it was shipped as soon as the rush was over.

[gregzz4]

Ray has always treated me well and I'll keep using his services

No complaints here

[Rice Reef]

Ray is great to deal with. He responds in a timely fashion. When a Jebao pump was out of stock he called me personally and offered to upsize at no additional cost. No life threatening concerns here.

[Bugger]

To be fair it happened to me too. Ray can't remember everything he has in stock. He is human and forgets. The html and css need to be updated but it was the holiday so he was probally to busy to change the code.
Ask Ray if he has a tracking number on the skimmer so you know for sure it is landing when he says it is.