|
|
|
#1
10-08-2014, 02:38 AM
|
|||||
|
|||||
JL
So my Omega 150 pump decided to act up last night. Loud buzzing sound and no bubbles. I took the pump out and cleaned around impeller area. Turned the pump back on and got water movement out of the outlet pipe but no bubbles still. I called Jeff at JL and he told me to bring the pump down for him to look at. I had work so I sent the wife and kids there. From what I heard, 10 mins to remove busted impeller, replace with a new impeller and to test in water. Done. Unit is now at home ready to be reassembled!
Moral of the story: if possible, but your most important pieces of equipment from LFS. I'm lucky mine happens to be JL. I could have bought it online for a few $ less but I'm sure I'd be waiting a while for a resolution to my problem. Kudos to JL! Hung
__________________
Illuminata 57gallon rimless <-- this is a lie! 
|
|
#3
12-23-2014, 07:37 AM
|
||||
|
||||
|
+1
The staff at JL are great to deal with. Very customer service oriented. I recently had problems starting up my new cube. Mg was at 2300ppm. They stepped up to help me isolate the problem - bad bucket of IO salt. Could've gone another LFS to buy a bucket if IO salt but spent the money at JL. Thank you JL! Sent from my iPhone using Tapatalk.
|
|
#6
12-23-2014, 09:06 PM
|
|||||
|
|||||
|
100 % agreed Hung, Jeff and the entire JL team has been awesome on customer service...well except for 1...
Couple of examples. One reefer overdosed on chemicals and didn't have any pre-made salt water, Jeff was gladly to help out and supplied him with 20 gallons of water. Last night I was there picking up 9 anthias for a buddy and they fished out around 30 - 40 of them in nets just so he can pick out what he want it. If that's not service I don't know what is. Obviously I wouldn't expect them to do that when its smoking busy but the girl in the pink hair (no, not Steph) did a great job. Try to buy local!
__________________
Though a tree grow ever so high, the falling leaves return to the root. 300DD - 140DD  TOTM Fall 2013
|
|
#7
12-23-2014, 09:18 PM
|
|||||
|
|||||
|
Quote:
Merry Christmas to the JL team!
__________________
ATI 48" 3x75W LED with 8x54W T5, 2xTunze 6105, 2 x Maxspect Gyre XF150, Bubble King Mini 200 ( soon to be replaced by a Bubble King SM 200), Eheim 1262, Via Aqua 300 watt Titanium heater, JBJ ATO, Apex Controller
|
|
#8
12-23-2014, 11:40 PM
|
|||||
|
|||||
|
Agreed JL is awesome
Just getting into the hobby and JL has helped me through some growing pains.
When I first started I dropped by to pick up test kits, John suggested that I go for Salifert tests. Thought to myself, "I don't need that fancy stuff", cheaped out and got API against his recommendation. Well long story short I now have the "fancy" Salifert kits. Lesson learned, listen to John (although I wouldn't admit it to his face  )I'm lucky to have them close by.
|
|
#10
12-24-2014, 08:16 PM
|
|||||
|
|||||
|
Quote:
__________________
Though a tree grow ever so high, the falling leaves return to the root. 300DD - 140DD TOTM Fall 2013
|
Linear Mode
