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#1
12-23-2014, 08:37 AM
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+1
The staff at JL are great to deal with. Very customer service oriented. I recently had problems starting up my new cube. Mg was at 2300ppm. They stepped up to help me isolate the problem - bad bucket of IO salt. Could've gone another LFS to buy a bucket if IO salt but spent the money at JL. Thank you JL! Sent from my iPhone using Tapatalk. 
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#4
12-23-2014, 10:06 PM
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100 % agreed Hung, Jeff and the entire JL team has been awesome on customer service...well except for 1...
Couple of examples. One reefer overdosed on chemicals and didn't have any pre-made salt water, Jeff was gladly to help out and supplied him with 20 gallons of water. Last night I was there picking up 9 anthias for a buddy and they fished out around 30 - 40 of them in nets just so he can pick out what he want it. If that's not service I don't know what is. Obviously I wouldn't expect them to do that when its smoking busy but the girl in the pink hair (no, not Steph) did a great job. Try to buy local!
__________________
Though a tree grow ever so high, the falling leaves return to the root. 300DD - 140DD  TOTM Fall 2013
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#5
12-23-2014, 10:18 PM
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Quote:
Merry Christmas to the JL team!
__________________
ATI 48" 3x75W LED with 8x54W T5, 2xTunze 6105, 2 x Maxspect Gyre XF150, Bubble King Mini 200 ( soon to be replaced by a Bubble King SM 200), Eheim 1262, Via Aqua 300 watt Titanium heater, JBJ ATO, Apex Controller
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#6
12-24-2014, 12:40 AM
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Agreed JL is awesome
Just getting into the hobby and JL has helped me through some growing pains.
When I first started I dropped by to pick up test kits, John suggested that I go for Salifert tests. Thought to myself, "I don't need that fancy stuff", cheaped out and got API against his recommendation. Well long story short I now have the "fancy" Salifert kits. Lesson learned, listen to John (although I wouldn't admit it to his face  )I'm lucky to have them close by.
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